Mountain View, CA | March 8, 2021 – SearchUnify, a recognized unified cognitive platform that powers enterprise search and a suite of next-gen support applications, is hosting a live webinar with Technology Services Industry Association (TSIA), a leading research and advisory firm, on April 8, 2021, at 11:00 AM PST.
This is not the first time SearchUnify has teamed up with TSIA to lead the way for support leaders in the successful customer service journey. The two have conducted joint webinars on leveraging cognitive search to drive self-service success & CX, and propel chatbot success. This time around, they’ll be taking it a step further and shedding light on how you can build an ideal support desktop with cognitive technology. The attendees will learn about the following:
- Key elements of a modern customer service ecosystem
- Core issues with adding multiple solutions to a tech stack
- How cognitive tech transforms the end-to-end AX by smashing everyday challenges
Cognitive Platform: Your One-Stop Solution to Building an Ideal Agent Desktop
“There is no denying that technology helps you stay ahead of the curve by bringing in operational efficiencies and cost-effective modus operandi. However, you require certain resources for its optimal utilization,” said Vishal Sharma, CTO – SearchUnify. “If you add multiple solutions to your tech stack, your resource requirements also increase manifold. But a unified cognitive platform can wear multiple hats without requiring you to add different solutions to keep pace with the inevitably changing support processes,” he further added.
With the rapid increase in the adoption of newer contact channels, support organizations are investing in multiple platforms to optimize digital interactions at each of these channels. Unequivocally, these technologies bring in efficiency and cost-effectiveness. However, think of the bigger picture – with each addition to your tech stack, you end up creating an additional infrastructural silo. And all your best intentions go out the window when your siloed tech kills customer service.
Although a unified cognitive platform doesn’t have an arm, it arms support teams with the arsenal they need to provide next-gen customer service. Powering enterprise search and a suite of customer-facing applications, it offers the connectivity and scalability that is required to stay afloat in the sea of data. Join the webinar to understand how cutting-edge machine learning algorithms and an insights engine that come along the cognitive platform can augment its artificial intelligence.
Distinguished VP, Technology Research
Title: Building the Ultimate Agent Desktop
When: April 8, 2021 11:00 AM PT / 2:00 PM ET
Sign up for the webinar here
Technology Services Industry Association (TSIA) is the world’s leading research organization dedicated to helping tech companies achieve profitable growth and solve top business challenges. Services, Sales, Product, and Channel organizations at tech companies, large and small, look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities.
SearchUnify is a unified cognitive platform by Grazitti Interactive that revolutionizes information findability, fuels intelligent enterprise search and makes for a robust platform for AI-based apps like Intelligent Chatbots, Agent Helper, KCS Enabler, Escalation Predictor and Community Helper. Its AI powers relevant and personalized search results for customers, partners, and employees across industries.
Ajay Paul Singh
Head of Marketing, SearchUnify