The unified cognitive platform coupled with ServiceNow CSM to future-proof customer service
Mountain View, CA | July 13, 2021: SearchUnify, a recognized unified cognitive platform by Grazitti Interactive, today announced that it has joined the ServiceNow Partner Program as a Technology Specialist Partner.
SearchUnify’s out-of-the-box support for 40+ native connectors helps create a unified discovery experience for support agents within their ServiceNow Consoles to lower MTTR, boost information findability, and catapult seamless customer service.
SearchUnify’s cognitive platform, fueled by machine learning, cognitive technology, and an insights engine, is accelerating digital transformation and elevating support outcomes for enterprises leveraging the ServiceNow® Customer Service Management workflow.
Customers engage with companies across multiple channels every day. But there is no way for service reps to analyze these customer journeys. Disparate data silos also take a toll on productivity as agents need to constantly move out of the ServiceNow console to retrieve ticket-resolving content. SearchUnify acts as a unifier for the disjointed silos and offers the ability to smartly sift through the scattered information and discover insights in a matter of seconds right within the ServiceNow Console.
“ServiceNow is adopted by organizations worldwide and across industries for their exceptional workflow transformation capabilities and elevating customer services from issue to resolution,” says Vishal Sharma, CTO of SearchUnify.
“We’re excited to join the ServiceNow Partner Program with our unified cognitive platform. This is a major step towards our mission of helping the service and support juggernauts in delivering exceptional outcomes for the customers of tomorrow,” he adds.
SearchUnify is a unified cognitive platform that revolutionizes information discovery, fuels an insight engine, and makes for a robust platform for AI-based apps like customer-facing and agent-assist chatbots. Its AI powers relevant and personalized search results for customers, partners, and employees across industries including e-commerce, high tech, education, pharmaceuticals, and banking and insurance. It indexes disparate content repositories, makes relevant content easily discoverable, and provides advanced insights into user search behavior, content usability, and content gaps – all while self-learning to personalize the experience and ensuring the security of the enterprise data.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.
Ajay Paul Singh
Head of Marketing, SearchUnify