Mountain View, CA | July 23, 2021: SearchUnify, a recognized unified cognitive platform, announced the launch of its new series, Learn with Lynette, to bring stories from the front lines of intrepid SearchUnify administration and practitioners. The inaugural fireside chat is being hosted in collaboration with Cornerstone OnDemand, a cloud-based learning and talent management software company, on August 12, 2021, at 10:00 AM PST.
In the fireside chat, content experts and search practitioners from Cornerstone and SearchUnify will discuss how Cornerstone augmented search relevance and content performance leveraging search analytics and search tuning. The conversation will primarily revolve around:
- How to gain insights from the search analytics reports, especially the new and advanced ones
- How to tune search results for relevancy based on the insights gleaned from the reports
- How to monitor the impact and continue to improve results
Search Analytics & Tuning: The Yin & Yang of Relevant Search Experiences
As quoted by Peter Drucker, “If you can’t measure it, you can’t improve it.” With search analytics, you can gain insights into the performance of your organization’s search and content. It helps you understand what sort of information people are constantly looking for and which information sets they could care less about. Accordingly, you can fine-tune your search results and augment search relevance & content performance.
“Cognitive search analytics and search tuning are two non-negotiables for organizations striving to deliver stellar search experiences,” said Vishal Sharma, CTO of SearchUnify. “We take immense pleasure in sharing that deep search analytics and advanced search tuning are two of our several strong areas, as highlighted in the latest evaluations by an independent research firm. We are happy to accompany our customers right from the implementation phase to the time they get a knack of deriving meaningful insights from the burgeoning data of reports,” he further added.
Their words are backed by concrete numbers. SearchUnify’s 8-month-old customer and guest for the fireside chat, Cornerstone, was able to amp up cumulative case deflection from 39% to 50% in three months, simply by leveraging SearchUnify analytics and search tuning. Want to know the complete story? Sign up for the fireside chat now and hear straight from the horse’s mouth.
Title: Leveraging Search Analytics and Insights: The Cornerstone Story
When: Aug 12, 2021, at 10:00 AM PST
Technical Content Developer
Customer Success & Search Specialist
Register for the fireside chat here.
About Cornerstone OnDemand
Cornerstone OnDemand is a cloud-based learning and talent management software company helping organizations of all sizes to recruit, train, manage, and develop their people. Their solutions impact every aspect of the employee experience. Cornerstone’s solutions are used by more than 6,000 organizations of all sizes and more than 72 million users across 192 countries and in 43 languages.
SearchUnify is a unified cognitive platform by Grazitti Interactive that revolutionizes information findability, fuels an insights engine, and makes for a robust platform for AI-based apps like Intelligent Chatbots, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor. Its AI powers relevant and personalized search results for customers, partners, and employees across industries.
Ajay Paul Singh
Head of Marketing, SearchUnify