Generative AI vs. Traditional AI: What’s the Difference?

As of 2023, the global generative AI market is worth $13.71 billion.

In the realm of modern customer support, a fascinating evolution is underway. Traditional methods of AI-driven support have been the backbone of countless businesses, providing efficient solutions and enhancing customer experiences. But now, a new contender has emerged on the scene—Generative AI. It’s like pitting the tried-and-true methods against a rising star with a touch of innovation.

However, what sets it apart from conventional AI? Let’s unravel this question with a reader-friendly infographic style.

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Generative AI vs. Traditional AI: What's the Difference Infographic

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