Business models have changed. Just being available for your customers doesn’t cut anymore. They want personalized & intelligent support interactions. Quite often, your support mavens fail to provide these as the information is scattered. Providing the relevant solution becomes time-consuming and your customer service takes a major blow.
Enter SearchUnify, an AI-driven search engine that allows service reps to index enterprise-wide content at one place with ease. With deep analytics, agents can visualize a customer’s journey on the help center and access the information they need to personalize conversations. SearchUnify is packed with a ton of advanced features that give your customer service a cognitive boost. Get to know more in this brief video.