Leverage personalization and deep analytics to boost CSAT on your lithium community
Instantly index content from any content source like Salesforce, JIRA, Sharepoint etc. with out-of-the box connectors or a robust API to provide your users with relevant and unified results from any knowledge repository you have!
Maximize conversions with a self-learning engine that analyzes search behavior to display the most relevant results and recommendations. NLU algorithms enable SearchUnify to understand what your users are searching for, accounting for the use of synonyms or lapses in spelling and grammar.
Make it easier for your users to find the right result on your Lithium community with smart facets that help users drill down faster to the most relevant content.
Provide 24×7 support on your Lithium community with AI-powered chatbots that leverage NLU, machine learning and search insights to fuel productive conversations with your users. In addition to boosting CSAT, these smartbots can handle repetitive queries with ease, freeing up your agents for complex tasks that require human intervention.
Manually tune search results to boost ranking for the most important content pieces so that they appear at the top.
Get insights into customer journey with deep analytics about search trends and user behavior. Proactively fill content gaps and measure KPIs like case deflection, CSAT etc. to quantify your Lithium community’s success.
Drive revenue from your Lithium community with contextual ads that promote your products or services. SearchUnify gives you the power to create ads with custom text and images so that they appear alongside the search results for your chosen keywords.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.