Deliver an elevated experience with the power of AI search to push forward apt information in your Salesforce app, based on the user’s needs.
Simply download and install the SearchUnify package to unlock a world of relevant content to your employees, partners, and customers. It is a Lightning-ready component, which you can simply drag and drop in your Salesforce Lightning app.
Need to augment the search experience? Machine learning steps in to impart relevance. To make it happen, it powers a plethora of features like auto correction, keyword stemming, content gap analysis, and so forth.
Planning to add another platform to your tech stack? No problem! The solution bundles with inbuilt connectors for several enterprise platforms. You can also use the Content Source API to build connectors on your own.
Many solutions are billed by the number of users. Traditionally, if you want to give your employees access to in-solution information assets, you would have to purchase additional licenses. SearchUnify gives you the option to add that data to its index and make it freely accessible within your SFDC apps.
It keeps track of search queries, queries with & without results, results with the most & least engagement, etc. This gives you a more holistic view of how users are interacting with your content and also give suggestions on how to enhance it.
By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience.
After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information.
For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest.
The level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful.