Idaptive Transforms Customer Service with AI-Powered Discovery & Insights

For Idaptive, one of the fastest growing IDaaS companies, the objective was pretty clear - deliver outstanding support to their customers while driving innovation and outpacing rapid growth.

With SearchUnify, Idaptive was able to empower their support engineers with unified discovery, helping them find case-resolving content faster.

Not only that, their customers and employees can now access relevant information without having to navigate through heaps of content repositories.

What Idaptive Said

After implementing SearchUnify, the quality of support improved significantly as our support heroes could access relevant information from MadCap Flare inside Salesforce console. Similarly, customers could also access more relevant content within the Help Center. We got more than we asked for and for that a big shout out to the folks at SearchUnify.


Raman Kumar

SVP, Customer Success,