SearchUnify is a Gold sponsor for the virtual event and will also lead a session titled “Agent Experience: The Crucial Pillar in the CX Maturity Playbook”.
Mountain View, CA | August 10, 2022 – SearchUnify, a leading unified cognitive platform, has announced a Gold sponsorship for CCW Online 2022, which is scheduled to be held from September 13 to 15, starting 12:00 PM EST. The theme of the online event is “Modernizing Service Experiences With AI & Digital.” It’ll also be leading a session on “Agent Experience: The Crucial Pillar in the CX Maturity Playbook” on Sep 14 at 1:30 PM EST.
Growth paradigms are shifting. Digital technologies and artificial intelligence are reshaping the way customers interact with businesses. From following their favorite brands on social media to connecting with customer service representatives, anything is possible with just a few clicks.
So, it won’t be wrong to say that the importance of customer experience (CX) has grown exponentially. That makes it critical to keep up with the evolving expectations for sustained growth. However, myriads of organizations still underemphasize the power of seamless, intuitive, and cutting-edge technology in transforming customer and employee experiences. That is what the three days event brings up. It will uncover the true potential of AI and digital for the future of CX and outline innovative solutions for optimizing all aspects of the modern customer journey.
“The customer service industry is riding the massive transformation wave,” said Alok Ramsisaria, CEO of Grazitti Interactive, SearchUnify’s parent company. “While acceptable customer service was the norm earlier, today’s buyers don’t settle for anything less than exceptional service. So, organizations need to swiftly engineer next-gen support experiences. Thankfully, AI and its building blocks can make the going a lot easier.”
Bharat Sethi, Product Manager, SearchUnify, will also lead a riveting session on agent experience and how it impacts customer experience. Scheduled for the second day, i.e. Wednesday, September 14, 2022, at 1:30 PM EST, it will shine a light on eradicating customer service woes, including limited support hours, repetitive questions, and frequent transfers for driving better AX and CX.
“Delivering a remarkable customer experience is essential for businesses to remain profitable in the long run. While that’s not news, many companies don’t realize that stellar agent experience is the pathway to exceptional CX,” states Bharat Sethi, Product Manager, SearchUnify. “The addition of intelligent technologies can transform the way support desks operate and shift the focus on the overall experience. That’s precisely what we’ll be talking about in our session at the virtual event as well.”
To find out more or register for the event, click here.
About CCW Digital
CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Senior Social Media Manager, SearchUnify