SearchUnify and Consortium for Service Innovation to Deliver a Webinar on Leveraging Large Language Models (LLMs) for Successful KCS Implementation

Share Story on :
The webinar “Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights” is scheduled for January 25, 2024.

Mountain View, CA | December 11, 2023 – SearchUnify, a leading unified cognitive search platform, is set to present an insightful webinar with the Consortium for Service Innovation, a non-profit alliance of organizations focused on innovation for the support industry. Titled “Shift from Knowledge Creation to Curation with Large Language Models (LLMs) and Actionable Insights,” it is scheduled for January 25, 2024, from 8:00 am – 9:00 am PST.

Creating relevant and high-quality knowledge articles is the key to self-service success. However, the inherent resistance among support and knowledge teams to document knowledge around successful resolutions stands in the way. This is where Knowbler, a cutting-edge knowledge-centered customer service product, comes into play. Powered by advanced Large Language Models (LLMs), it automates the process of knowledge creation, maintenance, and content health monitoring, empowering enterprises to ensure the value of their knowledge bases.

“Tools, along with thoughtfully designed processes and alignment among people, are an important enablement consideration for KCS to be successful. As a KCS v6 Aligned Tool vetted by the Consortium for Service Innovation, SearchUnify supports KCS implementations for organizations seeking to solve problems faster, increase self-service, improve customer and employee satisfaction, and build organizational learning,” says Sara Feldman, Director of Member Engagement, Consortium for Service Innovation.

“KCS drives several benefits, including agent productivity, continuous KB improvement, and self-service success. The integration of Large Language Models (LLMs) can streamline the double-loop process. From accelerating knowledge creation to monitoring the performance of knowledge articles, these advanced models can help practitioners do their jobs more efficiently,” states Lynette Ledoux, Customer Success and Search Specialist, SearchUnify.

“The advent of Large Language Models (LLMs) has been nothing short of extraordinary for support enterprises. With their exceptional NLP capabilities, they contribute to creating, optimizing, and refining enterprise knowledge,” says Brian Corcoran, Global Customer Support Evangelist, SME, SearchUnify. “Knowbler is efficiently riding the wave of LLMs, enabling support teams to auto-populate articles to KB, auto-generate titles and summaries for knowledge articles, and more. The upcoming webinar aims to showcase how Knowbler, coupled with advanced analytics suites, transforms the landscape of knowledge management, in a secure and contextual manner .”

You can register for the webinar here.

About Consortium for Service Innovation

The Consortium is a non-profit alliance of service and support organizations focused on innovation around customer engagement, productivity, and success. Members create innovative operational models through a process of collective thinking and experience. The Consortium’s work integrates academic research and emerging business trends with members’ operational perspectives. The results are new strategies and models that improve the customer experience.

About SearchUnify

SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SearchUnify Virtual Assistant (SUVA), Agent Helper, Knowledge Enabler (Knowbler), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.

Media Contact