Enriching Customer Experience with Cognitive Search

It takes a village to provide an unforgettable user experience that drives brand loyalty and gives your customers a reason to keep coming back. But how? Only a handful of brands have recognized that the key to stellar UX is infusing AI into the business.

Investing in technologies based on AI & machine learning will help you have a leg up on the competition. They help you in leveraging neglected user data at different touchpoints for improving customer experience. And this is just the tip of the iceberg. There’s a lot more where this came from.

Our guest today Bharat Sethi, has worked with a number of technical teams and assisted them with measuring and improving user experience. Tune in to this episode and hear him talk about:

  • Key components that influence a user experience
  • Technologies that will shape the future of CX
  • Metrics to measure & improve user experience

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