Vishal Sharma

Vishal Sharma

Sr. Technical Manager

Vishal is responsible for strategic planning, product development and managing engineering team. Vishal has expertise in information discovery, AI, analytics, and support optimization. He has nearly a decade experience in leading many complex projects across his career including professional services, solution architecture and product development.

SearchUnify to Attend TSW San Diego 2019 & Lead a Session on Enhancing Support

San Ramon, CA, April 5, 2019 - SearchUnify is going to attend TSW 2019 at San Diego. The AI-powered search and chatbot provider will also deliver a session led by Andrew Knobloch, Director, Customer Success, SearchUnify and Grazitti Solutions and Raman Kumar, SVP, Customer Success, Idaptive. They’ll talk about building a reliable and robust support system by leveraging AI and cognitive search. They will demonstrate the same with Idaptive as an example of a company that improved CSAT and scaled its…

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SearchUnify Announces Colubridae ‘19 to Expand Capabilities & Go Big on Function

SearchUnify, an AI-powered platform, today announced the general availability of its latest release – Colubridae '19. With this release, SearchUnify expands its support for ServiceNow with a native search client. Now, organizations can leverage cross-enterprise search within ServiceNow. Additionally, SearchUnify introduces several new features that drive up its desirability quotient. "We believe support engineers are the unsung heroes," says Alok Ramsisaria, CEO, SearchUnify. "We aim to empower them to deliver better customer experience. One way we can do so is by…

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SearchUnify to Present at ASP Conference on Advanced AI Tools in San Diego

San Diego, US, March 14. SearchUnify is attending the ASP Conference on Advanced AI Tools in San Diego and will deliver a session on how AI is set to transform the world of support, focussing on chatbots that leverage search insights. Hosted by ServiceNow, the conference is a one-of-a-kind gathering of professionals eager to adapt to a rapidly changing industry. The two-day event is scheduled on March 27 and 28 and will be attended by 100 key decision makers from the…

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Demystify KCS With Our Comprehensible E-Book

So, you too heard that KCS works and tried implementing it in your organization, eh? Good. It actually does, but how’s it working for you? Or are you planning on implementing it, but still trying to figure out how? Sounds a bit complicated, doesn’t it? Fret not; it’s not as overwhelming as it sounds. We’ve cracked it for you. Read our eBook to understand what KCS is, how it works, and how you can successfully implement it in your organization. Not…

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8 Key Considerations While Adopting a Chatbot for Your Enterprise

Chatbots have been around for quite sometime now but popularized only recently (around 2016) with major brands and enterprises actively deploying chatbots for interacting with customers in a more efficient and cost-effective way. Chatbots not only assist but also automate & scale support operations. Take the case of KLM Royal Dutch Airlines for instance - the firm handled over 16,000 interactions every week. Once deployed, Blue Bot sent out nearly 2 million messages to over 500,000 customers in a span of…

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How Chatbots Are Sweetening the Pot for Customer Service

Our ability to comprehend content & context to give an ideal reaction is at the very heart of every interaction. But what if this underlying principle was imbibed into machines with AI and machine learning? The result is highly sophisticated bot-based conversations of today. The chatbot wave is at an all-time high and its impact is felt across every industry and operational domain. However, customer service is one area which has been particularly transformed. Through round-the-clock availability and engaging human-like conversations,…

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5 Ways Intelligent Search Streamlines & Optimizes User Experience

The core of business success is happy customers. However, here is a teeny-tiny challenge: keeping customers happy is no walk in the park. Why, you ask? Well, the answer is customer expectations. Your customers want answers, they want them now, and they want them without having to interact with a human support agent. They expect you to empower them to resolve their queries on their own, and they expect the self-help experience to be delightful as well. So, it’s not about…

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Breaking Down ‘Mamba’ Release: What the Changes Mean for You

Okay, here comes the news that we’ve been eagerly waiting to share - we have successfully rolled out the biggest and most anticipated release of the year - Mamba! This release brings in a whole array of new features and upgrades, and this blog post gives you a sneak peek into them. Without further ado, let’s get to it! 1. Advances in AI & ML AI and machine learning power SearchUnify’s algorithm. That allows us to play around with ideas that…

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SearchUnify Rolls Out ‘Mamba’ to Enhance Customer Experience

We are thrilled to announce the successful rollout of our latest release - Mamba! And while this may sound like a cliché, but this is our biggest and greatest release yet! Mamba is a major release with an array of new features, significant new capability, apart from the regular UI improvements, bug fixes, and so on. This announcement aims to educate our customers and prospects as to how SearchUnify is becoming better and better at extracting search data and making something…

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SearchUnify to Attend TSW Las Vegas 2018 & Lead a Session on Scaling Support

San Ramon, CA, October 1, 2018 – At TSW Las Vegas 2018, SearchUnify will be leading a session on building and scaling support function from the ground up with Marketo’s & Rubrik’s support success as examples. Additionally, they will be exhibiting their AI-driven enterprise search solution. The international conference has a reputation for delivering one-of-a-kind idea sharing, peer learning, and networking opportunities in the technology & services sphere. The three-day event will be held on October 15-17, 2018 at ARIA Resort…

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