Vishal Sharma

Vishal Sharma

Chief Technology Officer

Vishal leads the SearchUnify team at Grazitti Interactive. He brings a unique perspective on the impact of cognitive search across all verticals of business. In addition to supervising all the development activities of SearchUnify, he makes sure the customer experience is as seamless as possible. He holds a B.Tech from NIT Hamirpur.

SearchUnify Wins Two Silver Stevie® Awards at 2020 Asia‑Pacific Stevie Awards

SearchUnify Wins Two Silver Stevie® Awards at 2020 Asia‑P...

Sunnyvale, CA | July 13, 2020 - SearchUnify, a leading cognitive search platform, has bagged two silver Stevie® awards for its innovative product and the use of technology in customer service. The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for…

Read More

SearchUnify Now Available on Microsoft AppSource

SearchUnify Now Available on Microsoft AppSource

Sunnyvale, CA | July 7, 2020 – SearchUnify, a recognized cognitive search solution by Grazitti Interactive, today announced the availability of its AI-based solution on the Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Employees today are overwhelmed by information. And most of it is scattered across disjointed systems like Microsoft Dynamics 365, JIRA, MadCap Flare, SharePoint, Slack, and more, making it a real pain to find and access this information. SearchUnify helps cut through the information clutter and…

Read More

SearchUnify to Participate in Customer Contact Week Online Summit 2020 & Lead a Session on Future-Proofing Customer Service

SearchUnify to Participate in Customer Contact Week Online S...

Sunnyvale, CA | June 30, 2020 – SearchUnify, a recognized cognitive search platform, has announced its participation in the Customer Contact Week Online Summit which is scheduled to be held from July 21st to 24th, 2020. The theme of the online summit is “Modernizing Service Experiences with AI and Digital.” COVID-19 took businesses by surprise. The dramatic shift exposed the perils of not having business continuity plans and modernized operations in contact centers. The three-day event will share lessons and tips…

Read More

SearchUnify Named Leader in G2 Summer 2020 Grid® Report for Enterprise Search

SearchUnify Named Leader in G2 Summer 2020 Grid® Report for...

Sunnyvale, CA | June 23, 2020 – SearchUnify, an award-winning cognitive search platform, today announced its position in the Leader quadrant in G2’s Summer 2020 Grid® Report for Enterprise Search. Leaders are determined by their high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website. SearchUnify was rated 100% for the “Ease of doing business with” and 98% for the “Quality of support” parameters. “Enterprises today realize the importance…

Read More

SearchUnify & Execs In The Know to Host Webinar on Elevating Customer & Employee Experiences with AI

SearchUnify & Execs In The Know to Host Webinar on Elev...

Sunnyvale, CA | May 1, 2020 – SearchUnify, an award-winning cognitive search platform, today announced that registrations are now open for its upcoming live webinar on how AI can augment your customer & employee experience. Scheduled for May 21, 2020 at 10 AM PST, the webinar will bring together seasoned experts Vishal Sharma, SearchUnify’s CTO, and Chad McDaniel, Execs In The Know’s President for a high-octane and thorough discussion on successfully tapping in emerging technologies to streamline workflows and delight customers.…

Read More

SearchUnify Announces Colubridae ’20 to Elevate Search Experience

SearchUnify Announces Colubridae ’20 to Elevate Search Exp...

Keeping the changing times in view and staying aligned with its mission, SearchUnify is introducing its new product release that elevates the user search experience and makes remote collaboration seamless by enabling teams to discover, access, and share information smartly and securely. Sunnyvale, CA | April 30, 2020 – SearchUnify, an award-winning cognitive search platform, announced the general availability of its annual Spring release, Colubridae ‘20, from April 30, 2020. Keeping in mind the changing priorities of businesses, in these ever-evolving…

Read More

SearchUnify Recommended in TSIA’s Report on Chatbots as “Best-of-Breed” Provider

Sunnyvale, CA | April 29, 2020 – SearchUnify, an award-winning cognitive search platform, was recently cited in a Technology Services Industry Association (TSIA) report on chatbots. It reveals how chatbots are making a comeback with artificial intelligence by their side. The report meticulously reviews the first-gen chatbots and outlines some limitations. What discouraged the adoption of rule-based bots was the dependence on “answer pairs.” “This meant companies programmed a bot with questions customers would ask, in addition to responses to those…

Read More

8 Best Practices for Working from Home

8 Best Practices for Working from Home

These are unprecedented times. Conferences and events are moving online, e-meets and work from home are becoming the new norm. Telecommuting or work from home (WFH) is not new for some whereas some of us would be dealing with it for the first time. Although the concept of WFH is not new to SearchUnify, this is the first time when we have asked our entire workforce to work from home. After all, the safety and wellbeing of our employees matter the…

Read More

SearchUnify Cited in TSIA’s Report on Driving KM Initiatives with Analytics

SearchUnify Cited in TSIA’s Report on Driving KM Initiativ...

Sunnyvale, CA | March 17th, 2020 – SearchUnify, an award-winning cognitive search platform, was cited in a TSIA report on using analytics for improving knowledge effectiveness. The solution garnered multiple mentions throughout the report. In this information age, knowledge is the most potent weapon in a company’s arsenal. Seamless and timely access to relevant information is paramount to stay competitive. This makes it crucial for organizations to manage their knowledge effectively. A while back, TSIA came up with the Knowledge Maturity…

Read More

Grazitti Interactive Response to, and Readiness for, Coronavirus (COVID-19)

Grazitti Interactive Response to, and Readiness for, Coronav...

Sunnyvale, CA | March 25, 2020 - On March 24, 2020, India’s Prime Minister announced a nationwide lockdown to contain the rapid spread of COVID-19. Grazitti Interactive had taken precautionary measures even before that and had moved to a complete work from home (WFH) policy since March 20, and we had been fully operational and serving our customers across channels electronically and digitally. Infrastructure Even before moving to a complete WFH policy, we tested our infrastructure with a pilot WFH group…

Read More
The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications
ON-DEMAND SESSION

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications
ON-DEMAND SESSION

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications