Vishal Sharma

Vishal Sharma

Chief Technology Officer

Vishal leads the SearchUnify team at Grazitti Interactive. He brings a unique perspective on the impact of cognitive search across all verticals of business. In addition to supervising all the development activities of SearchUnify, he makes sure the customer experience is as seamless as possible. He holds a B.Tech from NIT Hamirpur.

SearchUnify & Execs In The Know to Host Webinar on Elevating Customer & Employee Experiences with AI

SearchUnify & Execs In The Know to Host Webinar on Elev...

Sunnyvale, CA | May 1, 2020 – SearchUnify, an award-winning cognitive search platform, today announced that registrations are now open for its upcoming live webinar on how AI can augment your customer & employee experience. Scheduled for May 21, 2020 at 10 AM PST, the webinar will bring together seasoned experts Vishal Sharma, SearchUnify’s CTO, and Chad McDaniel, Execs In The Know’s President for a high-octane and thorough discussion on successfully tapping in emerging technologies to streamline workflows and delight customers.…

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SearchUnify Announces Colubridae ’20 to Elevate Search Experience

SearchUnify Announces Colubridae ’20 to Elevate Search Exp...

Keeping the changing times in view and staying aligned with its mission, SearchUnify is introducing its new product release that elevates the user search experience and makes remote collaboration seamless by enabling teams to discover, access, and share information smartly and securely. Sunnyvale, CA | April 30, 2020 – SearchUnify, an award-winning cognitive search platform, announced the general availability of its annual Spring release, Colubridae ‘20, from April 30, 2020. Keeping in mind the changing priorities of businesses, in these ever-evolving…

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SearchUnify Recommended in TSIA’s Report on Chatbots as “Best-of-Breed” Provider

Sunnyvale, CA | April 29, 2020 – SearchUnify, an award-winning cognitive search platform, was recently cited in a Technology Services Industry Association (TSIA) report on chatbots. It reveals how chatbots are making a comeback with artificial intelligence by their side. The report meticulously reviews the first-gen chatbots and outlines some limitations. What discouraged the adoption of rule-based bots was the dependence on “answer pairs.” “This meant companies programmed a bot with questions customers would ask, in addition to responses to those…

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8 Best Practices for Working from Home

8 Best Practices for Working from Home

These are unprecedented times. Conferences and events are moving online, e-meets and work from home are becoming the new norm. Telecommuting or work from home (WFH) is not new for some whereas some of us would be dealing with it for the first time. Although the concept of WFH is not new to SearchUnify, this is the first time when we have asked our entire workforce to work from home. After all, the safety and wellbeing of our employees matter the…

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SearchUnify Cited in TSIA’s Report on Driving KM Initiatives with Analytics

SearchUnify Cited in TSIA’s Report on Driving KM Initiativ...

Sunnyvale, CA | March 17th, 2020 – SearchUnify, an award-winning cognitive search platform, was cited in a TSIA report on using analytics for improving knowledge effectiveness. The solution garnered multiple mentions throughout the report. In this information age, knowledge is the most potent weapon in a company’s arsenal. Seamless and timely access to relevant information is paramount to stay competitive. This makes it crucial for organizations to manage their knowledge effectively. A while back, TSIA came up with the Knowledge Maturity…

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Grazitti Interactive Response to, and Readiness for, Coronavirus (COVID-19)

Grazitti Interactive Response to, and Readiness for, Coronav...

Sunnyvale, CA | March 25, 2020 - On March 24, 2020, India’s Prime Minister announced a nationwide lockdown to contain the rapid spread of COVID-19. Grazitti Interactive had taken precautionary measures even before that and had moved to a complete work from home (WFH) policy since March 20, and we had been fully operational and serving our customers across channels electronically and digitally. Infrastructure Even before moving to a complete WFH policy, we tested our infrastructure with a pilot WFH group…

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SearchUnify Named A Finalist For The Best Technology Innovation at The Global ContactCenterWorld Awards 2020

SearchUnify Named A Finalist For The Best Technology Innovat...

Sunnyvale, CA | March 16, 2020 - SearchUnify, a recognized cognitive search platform, has been named a finalist in two categories, in its first-ever nomination, at the prestigious 15th Annual Global ContactCentreWorld Awards. The global awards are granted for exceptional performance in the field of contact center, employee engagement, CX & business strategies. The awards will be presented for the APAC region during a prestigious gala dinner in Bali, Indonesia from October 19-23, 2020. This year, around 1,600 nominations were submitted…

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SearchUnify & TSIA to Deliver Webinar on Leveraging Cognitive Search for Chatbot Success

SearchUnify & TSIA to Deliver Webinar on Leveraging Cog...

Sunnyvale, CA | March 9, 2020 – SearchUnify, a recognized cognitive search platform, today announced that it’ll host a live webinar with Technology Services Industry Association (TSIA) on March 26, 2020 at 11:00 AM PST. This is not the first time SearchUnify has teamed up with TSIA. Last year, the two conducted a webinar on driving self-service success and elevating CX with cognitive search. The new webinar picks it up from there. It explores the next wave of technological innovation that…

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SearchUnify Wins Product of the Year at STPI Awards 2020

SearchUnify Wins Product of the Year at STPI Awards 2020

Panchkula, Haryana | March 1, 2020 – SearchUnify, a recognized cognitive search platform by Grazitti Interactive, won the STPI Product of the year award at an event co-hosted by STPI (Software Technology Park of India). The award is conferred to emerging IT units that own proprietary intellectual property or proprietary technology that contributes to a significant portion of the unit operating revenues. The award was presented to Alok Ramsisaria, CEO of SearchUnify at a function held on February 29 at Indian…

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SearchUnify Wins Big at Stevie® Awards

SearchUnify Wins Big at Stevie® Awards

Sunnyvale, CA | February 28, 2020 – SearchUnify, a recognized cognitive search platform, won a Silver and a Bronze in its first ever nomination at the prestigious Stevie® Awards for Sales & Customer Service. The awards were presented during a gala event at Caesars Palace in Las Vegas, Nevada on Friday, February 28, 2020. This year, around 2,600 nominations were submitted from firms across 48 nations, each sharing a tale of success. The nominations were reviewed by over 180 professionals, with…

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Featuring
Execs In The Know
LIVE WEBINAR

Double Win: Transforming Customer and Employee Experience With AI

Featuring
Execs In The Know
LIVE WEBINAR

Double Win: Transforming Customer and Employee Experience With AI