Vishal Sharma

Vishal Sharma

Chief Technology Officer

Vishal leads the SearchUnify team at Grazitti Interactive. He brings a unique perspective on the impact of cognitive search across all verticals of business. In addition to supervising all the development activities of SearchUnify, he makes sure the customer experience is as seamless as possible. He holds a B.Tech from NIT Hamirpur.

SearchUnify Introduces A Suite of
Next-Gen Support Applications to Empower Businesses Future-Proof Their Customer Support Strategy

SearchUnify Introduces A Suite of Next-Gen Support Applicati...

All the Applications – Intelligent Chatbot, Agent Helper, Community Helper, KCS Enabler, and Escalation Predictor – Are Powered by Its Unified Cognitive Search Platform Mountain View, CA | January 13, 2021 – SearchUnify, a leading unified cognitive search platform, has announced the launch of a suite of apps that power next-gen customer support and self-service experiences. “It's a natural and strategic evolution of the platform and applications and not a cosmetic rebranding exercise,” said Alok Ramsisaria, CEO of Grazitti Interactive, SearchUnify’s…

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SearchUnify & KCS Academy to Deliver Webinar on Reducing Customer Time to Value Across KCS Journey

SearchUnify & KCS Academy to Deliver Webinar on Reducin...

SearchUnify’s Brian Corcoran & KCS Academy’s Arnfinn Austefjord to discuss how to improve knowledge linkage and creation through existing organizational workflows, and remediate content gaps effectively. Mountain View, CA | December 29, 2020 - SearchUnify, a recognized cognitive search platform, today announced that it’ll present a virtual webinar with KCS Academy on January 26, 2021 at 8:00 am Pacific Standard Time. This webinar is part of the ongoing KCS Aligned Vendor series by KCS Academy and SearchUnify will present a session…

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SearchUnify & Delphix to Host Panel Discussion On Content Findability & Its Role In Driving Self-Service Success

SearchUnify & Delphix to Host Panel Discussion On Conte...

Mountain View, CA | November 06, 2020 - SearchUnify, a leading cognitive search platform, is hosting a panel discussion featuring Delphix, a leading intelligent data platform, on November 19th, 2020 at 10:00 AM PST. The panel includes experts from the fields of customer education, community, and customer success who will shed light on content findability and its role in driving self-service and customer support success. The discussion will revolve around the following points: What are the issues on the content side…

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SearchUnify Announces Mamba ‘21 to Power Next-Gen Support & Self-Service Experiences with Its Cognitive Search Platform & Suite of Apps

SearchUnify Announces Mamba ‘21 to Power Next-Gen Support ...

Mountain View, CA | October 29, 2020 - SearchUnify, a leading cognitive search platform, has announced the general availability of its fall release, Mamba ‘21, from October 29, 2020. The release solidifies SearchUnify’s commitment to driving customer support and self-service with its cognitive search platform and complete suite of customer support apps. “We’ve always been laser-focused on elevating customer support and self-service experiences,” said Vishal Sharma, CTO of SearchUnify. “Mamba ‘21 empowers teams to fully realize the cognitive power with a…

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SearchUnify to Participate in TSIA Interact 2020 & Lead a Session on Next-Gen Self-Service Applications for Better CX

SearchUnify to Participate in TSIA Interact 2020 & Lead...

Sunnyvale, CA | October 9, 2020 – SearchUnify, an award‑winning cognitive search platform provider, today announced its participation in TSIA Interact: Building The New Future, a virtual technology and services conference. The live and immersive event is scheduled for October 20‑22, 2020. This year has taught businesses how to adapt and tread along in the face of adversity. The three‑day event will further reflect on how you can reframe your support & services strategy. Business leaders will share the lessons learned,…

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SearchUnify Named Leader in G2 Fall 2020 Grid® Report for Enterprise Search

SearchUnify Named Leader in G2 Fall 2020 Grid® Report for E...

Sunnyvale, CA | September 23, 2020 - SearchUnify, an award‑winning cognitive search platform, announced its position in the Leader quadrant in G2’s Fall 2020 Grid® Report for Enterprise Search. It was positioned as a leader in G2’s Summer Grid® as well in June 2020. Leaders are determined by their high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website. SearchUnify was rated 9.8/10 for the “Quality of support” and…

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SearchUnify Wins Two Silver Stevie® Awards at 2020 Asia‑Pacific Stevie Awards

SearchUnify Wins Two Silver Stevie® Awards at 2020 Asia‑P...

Sunnyvale, CA | July 13, 2020 - SearchUnify, a leading cognitive search platform, has bagged two silver Stevie® awards for its innovative product and the use of technology in customer service. The Asia-Pacific Stevie Awards are the only business awards program to recognize innovation in the workplace in all 29 nations of the Asia-Pacific region. The Stevie Awards are widely considered to be the world’s premier business awards, conferring recognition for achievement in programs such as The International Business Awards® for…

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SearchUnify Now Available on Microsoft AppSource

SearchUnify Now Available on Microsoft AppSource

Sunnyvale, CA | July 7, 2020 – SearchUnify, a recognized cognitive search solution by Grazitti Interactive, today announced the availability of its AI-based solution on the Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Employees today are overwhelmed by information. And most of it is scattered across disjointed systems like Microsoft Dynamics 365, JIRA, MadCap Flare, SharePoint, Slack, and more, making it a real pain to find and access this information. SearchUnify helps cut through the information clutter and…

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SearchUnify to Participate in Customer Contact Week Online Summit 2020 & Lead a Session on Future-Proofing Customer Service

SearchUnify to Participate in Customer Contact Week Online S...

Sunnyvale, CA | June 30, 2020 – SearchUnify, a recognized cognitive search platform, has announced its participation in the Customer Contact Week Online Summit which is scheduled to be held from July 21st to 24th, 2020. The theme of the online summit is “Modernizing Service Experiences with AI and Digital.” COVID-19 took businesses by surprise. The dramatic shift exposed the perils of not having business continuity plans and modernized operations in contact centers. The three-day event will share lessons and tips…

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SearchUnify Named Leader in G2 Summer 2020 Grid® Report for Enterprise Search

SearchUnify Named Leader in G2 Summer 2020 Grid® Report for...

Sunnyvale, CA | June 23, 2020 – SearchUnify, an award-winning cognitive search platform, today announced its position in the Leader quadrant in G2’s Summer 2020 Grid® Report for Enterprise Search. Leaders are determined by their high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s leading business solutions review website. SearchUnify was rated 100% for the “Ease of doing business with” and 98% for the “Quality of support” parameters. “Enterprises today realize the importance…

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Live Webinar

Reducing Customer Time to Value Across Your KCS Journey

Live Webinar

Reducing Customer Time to Value Across Your KCS Journey