Vishal Sharma

Vishal Sharma

Sr. Technical Manager

Vishal is responsible for strategic planning, product development and managing engineering team. Vishal has expertise in information discovery, AI, analytics, and support optimization. He has nearly a decade experience in leading many complex projects across his career including professional services, solution architecture and product development.

SearchUnify to Present at ASP Conference on Advanced AI Tools in San Diego

San Diego, US, March 14. SearchUnify is attending the ASP Conference on Advanced AI Tools in San Diego and will deliver a session on how AI is set to transform the world of support, focussing on chatbots that leverage search insights. Hosted by ServiceNow, the conference is a one-of-a-kind gathering of professionals eager to adapt to a rapidly changing industry. The two-day event is scheduled on March 27 and 28 and will be attended by 100 key decision makers from the…

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Demystify KCS With Our Comprehensible E-Book

So, you too heard that KCS works and tried implementing it in your organization, eh? Good. It actually does, but how’s it working for you? Or are you planning on implementing it, but still trying to figure out how? Sounds a bit complicated, doesn’t it? Fret not; it’s not as overwhelming as it sounds. We’ve cracked it for you. Read our eBook to understand what KCS is, how it works, and how you can successfully implement it in your organization. Not…

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8 Key Considerations While Adopting a Chatbot for Your Enterprise

Chatbots have been around for quite sometime now but popularized only recently (around 2016) with major brands and enterprises actively deploying chatbots for interacting with customers in a more efficient and cost-effective way. Chatbots not only assist but also automate & scale support operations. Take the case of KLM Royal Dutch Airlines for instance - the firm handled over 16,000 interactions every week. Once deployed, Blue Bot sent out nearly 2 million messages to over 500,000 customers in a span of…

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How Chatbots Are Sweetening the Pot for Customer Service

Our ability to comprehend content & context to give an ideal reaction is at the very heart of every interaction. But what if this underlying principle was imbibed into machines with AI and machine learning? The result is highly sophisticated bot-based conversations of today. The chatbot wave is at an all-time high and its impact is felt across every industry and operational domain. However, customer service is one area which has been particularly transformed. Through round-the-clock availability and engaging human-like conversations,…

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5 Ways Intelligent Search Streamlines & Optimizes User Experience

The core of business success is happy customers. However, here is a teeny-tiny challenge: keeping customers happy is no walk in the park. Why, you ask? Well, the answer is customer expectations. Your customers want answers, they want them now, and they want them without having to interact with a human support agent. They expect you to empower them to resolve their queries on their own, and they expect the self-help experience to be delightful as well. So, it’s not about…

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Breaking Down ‘Mamba’ Release: What the Changes Mean for You

Okay, here comes the news that we’ve been eagerly waiting to share - we have successfully rolled out the biggest and most anticipated release of the year - Mamba! This release brings in a whole array of new features and upgrades, and this blog post gives you a sneak peek into them. Without further ado, let’s get to it! 1. Advances in AI & ML AI and machine learning power SearchUnify’s algorithm. That allows us to play around with ideas that…

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SearchUnify Rolls Out ‘Mamba’ to Enhance Customer Experience

We are thrilled to announce the successful rollout of our latest release - Mamba! And while this may sound like a cliché, but this is our biggest and greatest release yet! Mamba is a major release with an array of new features, significant new capability, apart from the regular UI improvements, bug fixes, and so on. This announcement aims to educate our customers and prospects as to how SearchUnify is becoming better and better at extracting search data and making something…

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SearchUnify to Attend TSW Las Vegas 2018 & Lead a Session on Scaling Support

San Ramon, CA, October 1, 2018 – At TSW Las Vegas 2018, SearchUnify will be leading a session on building and scaling support function from the ground up with Marketo’s & Rubrik’s support success as examples. Additionally, they will be exhibiting their AI-driven enterprise search solution. The international conference has a reputation for delivering one-of-a-kind idea sharing, peer learning, and networking opportunities in the technology & services sphere. The three-day event will be held on October 15-17, 2018 at ARIA Resort…

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SearchUnify Set to Debut at Dreamforce 2018, Paves the Way for Cognitive Search Experiences

San Ramon, CA, August 17, 2018 - SearchUnify, an AI-powered enterprise search solution by Grazitti Interactive, is participating in Dreamforce 2018 as a bronze sponsor from September 25 - 28 in San Francisco. Alok Ramsisaria, CEO of Grazitti Interactive, and a team of strategy and technology experts will represent SearchUnify’s discovery and analytics capabilities at the event. Dreamforce 2018 will provide attendees with an opportunity to be inspired by the world’s most innovative minds and get hands-on with the latest product…

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SearchUnify Deploys Boomslang ‘18 to Pave Way for More Cognitive Insights

We are proud to announce the successful deployment of SearchUnify’s latest iteration - Boomslang ‘18. It brings in a number of functional and cosmetic enhancements which aim to make SearchUnify’s console more rewarding, robust, and user-friendly. This post aims to outline all the major additions, enhancements, and upgrades brought forward by the release. Without further ado, let’s jump right into it: Insight Engine To begin with, Boomslang further enhances our core insight engine to offer more in terms of actionable business…

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Attending the ASP Conference on Advanced AI Tools in San Diego on March 27-28? Meet Us