Vishal Sharma

Vishal Sharma

Chief Technology Officer

Vishal leads the SearchUnify team at Grazitti Interactive. He brings a unique perspective on the impact of cognitive search across all verticals of business. In addition to supervising all the development activities of SearchUnify, he makes sure the customer experience is as seamless as possible. He holds a B.Tech from NIT Hamirpur.

8 Best Practices for Working from Home

8 Best Practices for Working from Home

These are unprecedented times. Conferences and events are moving online, e-meets and work from home are becoming the new norm. Telecommuting or work from home (WFH) is not new for some whereas some of us would be dealing with it for the first time. Although the concept of WFH is not new to SearchUnify, this is the first time when we have asked our entire workforce to work from home. After all, the safety and wellbeing of our employees matter the…

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Highlights from Our Session with Kronos at TSW Las Vegas 2019

Highlights from Our Session with Kronos at TSW Las Vegas 201...

Last week was an absolute delight as I got the opportunity (at TSW Las Vegas 2019) to share my insights on cognitive search & its role in digitally transforming enterprises. It was a privilege to share the stage with Leo Daley, Community Director, Kronos. Kronos is a leading provider of Workforce Management and Human Capital Management cloud solutions that enable organizations to manage and engage their workforce. Kronos industry-centric workforce applications are purpose-built for businesses, healthcare providers, educational institutions, and government…

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Young & Proud: SearchUnify Is the Youngest Vendor to Be Evaluated in The Forrester Wave™: Cognitive Search, Q2 2019

Young & Proud: SearchUnify Is the Youngest Vendor to Be...

On May 29, Forrester released The Forrester Wave™: Cognitive Search, Q2 2019. Among 12 solutions, Grazitti Interactive’s AI-enabled enterprise search platform, SearchUnify, was the youngest vendor! This is a very proud moment for all of us here at SearchUnify. We started developing this innovative enterprise search solution in 2016, and in less than three years we took a spot in the Forrester Wave™ Report alongside bigger companies that have been around far longer. The report points out that, “Employees and customers…

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Demystify KCS With Our Comprehensible E-Book

Demystify KCS With Our Comprehensible E-Book

So, you too heard that KCS works and tried implementing it in your organization, eh? Good. It actually does, but how’s it working for you? Or are you planning on implementing it, but still trying to figure out how? Sounds a bit complicated, doesn’t it? Fret not; it’s not as overwhelming as it sounds. We’ve cracked it for you. Read our eBook to understand what KCS is, how it works, and how you can successfully implement it in your organization. Not…

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8 Key Considerations While Adopting a Chatbot for Your Enterprise

8 Key Considerations While Adopting a Chatbot for Your Enter...

Chatbots have been around for quite sometime now but popularized only recently (around 2016) with major brands and enterprises actively deploying chatbots for interacting with customers in a more efficient and cost-effective way. Chatbots not only assist but also automate & scale support operations. Take the case of KLM Royal Dutch Airlines for instance - the firm handled over 16,000 interactions every week. Once deployed, Blue Bot sent out nearly 2 million messages to over 500,000 customers in a span of…

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How Chatbots Are Sweetening the Pot for Customer Service

How Chatbots Are Sweetening the Pot for Customer Service

Our ability to comprehend content & context to give an ideal reaction is at the very heart of every interaction. But what if this underlying principle was imbibed into machines with AI and machine learning? The result is highly sophisticated bot-based conversations of today. The chatbot wave is at an all-time high and its impact is felt across every industry and operational domain. However, customer service is one area which has been particularly transformed. Through round-the-clock availability and engaging human-like conversations,…

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5 Ways Intelligent Search Streamlines & Optimizes User Experience

5 Ways Intelligent Search Streamlines & Optimizes User ...

The core of business success is happy customers. However, here is a teeny-tiny challenge: keeping customers happy is no walk in the park. Why, you ask? Well, the answer is customer expectations. Your customers want answers, they want them now, and they want them without having to interact with a human support agent. They expect you to empower them to resolve their queries on their own, and they expect the self-help experience to be delightful as well. So, it’s not about…

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Breaking Down ‘Mamba’ Release: What the Changes Mean for You

Breaking Down ‘Mamba’ Release: What the Changes Mean for...

Okay, here comes the news that we’ve been eagerly waiting to share - we have successfully rolled out the biggest and most anticipated release of the year - Mamba! This release brings in a whole array of new features and upgrades, and this blog post gives you a sneak peek into them. Without further ado, let’s get to it! 1. Advances in AI & ML AI and machine learning power SearchUnify’s algorithm. That allows us to play around with ideas that…

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Banking on Artificial Intelligence to Deliver Relevant Results

Banking on Artificial Intelligence to Deliver Relevant Resul...

Relevance is the driving force behind every effective search solution. After all, what good is a search that does not even fetch the right results? A study by Advanced Web Rankings revealed that average users do not look past the initial five results on the first result page. This implies simply indexing information does not cut it anymore. The best results need to be right at the top in order to catch the user’s eye. In the purview of search, relevance…

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Time to Clean Your Content Using Search Analytics

Time to Clean Your Content Using Search Analytics

Your visitors form their first impression of your website within the first 2.6 seconds of landing. That’s the time you have to impress your visitors. To effectively engage your visitors, you must be able to proactively deliver what they’re looking for and empower them to find relevant information quickly. To ensure that only useful information reaches people, you need to maintain a repository of high-performing content. For that, you will have to identify the most useful content in your repository, weed…

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INTRODUCING OUR LATEST RELEASE, Colubridae'22 Doubling Down on Relevant and Agile CX and EX, RELEASING JUNE 15