Vishal Sharma

Vishal Sharma

Sr. Technical Manager

Vishal is responsible for strategic planning, product development and managing engineering team. Vishal has expertise in information discovery, AI, analytics, and support optimization. He has nearly a decade experience in leading many complex projects across his career including professional services, solution architecture and product development.

SearchUnify Announces Webinar on Smarter Self-Service & Support

SearchUnify Announces Webinar on Smarter Self-Service &[...]

Webinar Featuring VP & Principal Analyst Mike Gualtieri to Take Place on August 8. San Ramon, CA | July 4, 2019 - SearchUnify, a leading cognitive search platform, has announced a webinar featuring Forrester’s VP & Principal Analyst Mike Gualtieri and moderated by Alok Ramsisaria, CEO at SearchUnify, to take place on August 8, 2019. In this webinar, Mike & Alok will discuss how global enterprises have a hard time delivering the support experience that their customers demand. With AI tide…

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Young & Proud: SearchUnify Is the Youngest Vendor to Be Evaluated in The Forrester Wave™: Cognitive Search, Q2 2019

Young & Proud: SearchUnify Is the Youngest Vendor to Be[...]

On May 29, Forrester released The Forrester Wave™: Cognitive Search, Q2 2019. Among 12 solutions, Grazitti Interactive’s AI-enabled enterprise search platform, SearchUnify, was the youngest vendor! This is a very proud moment for all of us here at SearchUnify. We started developing this innovative enterprise search solution in 2016, and in less than three years we took a spot in the Forrester Wave™ Report alongside bigger companies that have been around far longer. The report points out that, “Employees and customers…

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SearchUnify by Grazitti Interactive Cited in Independent Research Firm’s Report on Cognitive Search Providers

SearchUnify by Grazitti Interactive Cited in Independent Res[...]

Incubated in Grazitti Interactive, SearchUnify is a 2.5 year old technology startup and the youngest product in this evaluation. It comes with capabilities like out-of-the-box connectivity, intent intelligence, deep analytics and chatbots. San Ramon, CA and Panchkula, India | May 29, 2019 - Grazitti Interactive was among the select companies that Forrester invited to participate in its ‘The Forrester Wave™: Cognitive Search Q2 2019’ evaluation. In the report, the organization’s AI-powered search platform, SearchUnify, was cited as a Contender in the…

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SearchUnify to Attend TSW San Diego 2019 & Lead a Session on Enhancing Support

SearchUnify to Attend TSW San Diego 2019 & Lead a Sessi[...]

San Ramon, CA, April 5, 2019 - SearchUnify is going to attend TSW 2019 at San Diego. The AI-powered search and chatbot provider will also deliver a session led by Andrew Knobloch, Director, Customer Success, SearchUnify and Grazitti Solutions and Raman Kumar, SVP, Customer Success, Idaptive. They’ll talk about building a reliable and robust support system by leveraging AI and cognitive search. They will demonstrate the same with Idaptive as an example of a company that improved CSAT and scaled its…

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SearchUnify Announces Colubridae ‘19 to Expand Capabilities & Go Big on Function

SearchUnify Announces Colubridae ‘19 to Expand Capabilitie[...]

SearchUnify, an AI-powered platform, today announced the general availability of its latest release – Colubridae '19. With this release, SearchUnify expands its support for ServiceNow with a native search client. Now, organizations can leverage cross-enterprise search within ServiceNow. Additionally, SearchUnify introduces several new features that drive up its desirability quotient. "We believe support engineers are the unsung heroes," says Alok Ramsisaria, CEO, SearchUnify. "We aim to empower them to deliver better customer experience. One way we can do so is by…

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SearchUnify to Present at ASP Conference on Advanced AI Tools in San Diego

SearchUnify to Present at ASP Conference on Advanced AI Tool[...]

San Diego, US, March 14. SearchUnify is attending the ASP Conference on Advanced AI Tools in San Diego and will deliver a session on how AI is set to transform the world of support, focussing on chatbots that leverage search insights. Hosted by ServiceNow, the conference is a one-of-a-kind gathering of professionals eager to adapt to a rapidly changing industry. The two-day event is scheduled on March 27 and 28 and will be attended by 100 key decision makers from the…

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Demystify KCS With Our Comprehensible E-Book

Demystify KCS With Our Comprehensible E-Book

So, you too heard that KCS works and tried implementing it in your organization, eh? Good. It actually does, but how’s it working for you? Or are you planning on implementing it, but still trying to figure out how? Sounds a bit complicated, doesn’t it? Fret not; it’s not as overwhelming as it sounds. We’ve cracked it for you. Read our eBook to understand what KCS is, how it works, and how you can successfully implement it in your organization. Not…

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8 Key Considerations While Adopting a Chatbot for Your Enterprise

8 Key Considerations While Adopting a Chatbot for Your Enter[...]

Chatbots have been around for quite sometime now but popularized only recently (around 2016) with major brands and enterprises actively deploying chatbots for interacting with customers in a more efficient and cost-effective way. Chatbots not only assist but also automate & scale support operations. Take the case of KLM Royal Dutch Airlines for instance - the firm handled over 16,000 interactions every week. Once deployed, Blue Bot sent out nearly 2 million messages to over 500,000 customers in a span of…

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How Chatbots Are Sweetening the Pot for Customer Service

How Chatbots Are Sweetening the Pot for Customer Service

Our ability to comprehend content & context to give an ideal reaction is at the very heart of every interaction. But what if this underlying principle was imbibed into machines with AI and machine learning? The result is highly sophisticated bot-based conversations of today. The chatbot wave is at an all-time high and its impact is felt across every industry and operational domain. However, customer service is one area which has been particularly transformed. Through round-the-clock availability and engaging human-like conversations,…

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5 Ways Intelligent Search Streamlines & Optimizes User Experience

5 Ways Intelligent Search Streamlines & Optimizes User [...]

The core of business success is happy customers. However, here is a teeny-tiny challenge: keeping customers happy is no walk in the park. Why, you ask? Well, the answer is customer expectations. Your customers want answers, they want them now, and they want them without having to interact with a human support agent. They expect you to empower them to resolve their queries on their own, and they expect the self-help experience to be delightful as well. So, it’s not about…

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Live Webinar | Featuring Forrester

Cognitive Search for Smarter Self-Service & Support.