Here’s how SearchUnify's unified cognitive platform and applications augment your role
Here’s how SearchUnify helps you find the holy grail of customer service
Improve the findability of relevant information across your digital properties - irrespective of where the information resides. Deliver an impeccable self-service experience to your customers, prospects, partners, and employees.
Empower your support agents to quickly find and access all the information and help they need to resolve more customer queries in less time. Reduce AHT, increase customer delight.
Go beyond simple automation of mundane processes - predict cases and then smartly sort, triage, and route them. Assign every case to the best-fit agent based on the agent expertise and the case sentiment.
Equip your agents with cutting-edge technology and tools that empower them to understand and resolve customer queries in the first contact. Improve the experience of your customers as well as agents.
Implement next-gen support programs like knowledge-centered support (KCS) and intelligent swarming successfully. Measure, quantify, and showcase the success of these initiatives.
Measure, quantify, maximize, and showcase ROI in your entire support ecosystem. Save ~$1 Million in support cost in three months of deployment with quick time to value.
Leverage AI-powered apps built on a scalable unified cognitive search platform
SearchUnify's Agent Helper
Shorten turnaround time & augment agent productivity with a unified view of case resolving information, user journey insights and top related experts
Augment Agent ExperienceSolve customer queries faster, boost case resolution and elevate support CSAT with intelligent chatbots that leverage enterprise-wide knowledge and search insights
Elevate Conversational ExperiencesElevate community engagement with an ‘always on’ bot for your community that keeps an eye on new discussions and threads and provides meaningful, sentiment adaptive responses 24*7
Streamline Community ModerationStreamline service delivery with a proactive ticket analysis system for real-time insights into case sentiment and probability of escalation to drive first contact resolution
Curtail Unanticipated EscalationsRevolutionize support knowledge creation and discovery with a KCS v6 aligned cognitive application for improved support documentation and unparalleled support turnarounds
Optimize Knowledge ManagementLearn what Forrester says about SearchUnify in The Forrester Wave™ for Cognitive Search, 2019.
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Don’t just believe everything we say. Not yet. Experience the power of unified cognitive technology and see how it helps you delight your customers, stakeholders, and employees. Take a live demo. It’s free!
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