Mountain View, CA | 22 September, 2022 – SearchUnify, a unified cognitive platform, declared another victorious quadrant after bagging the Leader position in G2’s Fall 2022 Grid® Report, for the tenth time in a row.
With its relentless dedication to forging ahead as the best enterprise search platform, SearchUnify continues to meet the industry’s expectations. And G2 Fall 2022 is no exception.
It is difficult to maintain the leadership position as customer satisfaction and likeness to recommend are never constant. SearchUnify, with two new massive releases rolling out every year, not only aims to be a frontrunner in the customer service space but also expedites the delivery of relevant content.
The world’s leading business solutions review website G2, therefore, rated it a sensational 98% for “Ease of doing business with” and 95% for “Quality of support.”
“I would like to extend special thanks to our valuable customers who not only trusted us but also took out the time to share their comprehensive feedback with us and on G2. That helped us exalt digital customer experience, making the platform more adaptive and change resilient,” quoted Alok Ramsisaria, CEO of Grazitti Interactive, SearchUnify’s parent company.
The platform also believes in amping up the organization’s digital avenues by providing a single gateway to all organizational knowledge along with a potent insight engine that helps monitor how customers and employees are finding information.
“We’re all agog,” said an upbeat Vishal Sharma, CTO of SearchUnify. “The Voice of Customers (VoC) has always been our biggest driving force. So, being called a Leader based on our customers’ reviews for ten consecutive quarters is an absolute delight!”
When asked about the future of SearchUnify, he said, “We are actively working on our next release: Mamba ‘23. It will take the platform a notch higher with next-gen capabilities that are bound to blow everybody’s mind. I’m positive the enriched relevance and findability will set a new benchmark.”
Here’s What Users Have to Say About SearchUnify
As SearchUnify’s family is continuously growing and its cutting-edge digital expertise is relished by everybody on the block, we aim to better our services and make them more customer-centered.
Feeling apprehensive? Hear from the horse’s mouth to calm your nerves:
SearchUnify gives us major insight into what clients are searching for, allows us to boost relevant and trending content, and pull insights as to how many tickets our content is deflecting from our Service team.
Administrator in Human Resources
The product is invaluable and resourceful in how we deliver content to our users and clients from other integrated applications. The customer service is great.
Administrator in Hospital & Health Care
It is robust and facilitates different methods to add multiple content types with ease. Integration of multiple content types comes in handy. The search results can be sorted based on relevance and time. The reporting function is very informative and provides a lot of analytical advantages.
Administrator in Computer Software
About G2 Grid® Reports
Grid® Reports compare products in a given category based on satisfaction and market presence scores. SearchUnify achieved a Leader ranking on the Grid® Report for Enterprise Search by receiving positive reviews from verified users, compared to other products in the same category. The report compares and contrasts how SearchUnify performed vs. other vendors across user satisfaction rankings including likeliness to recommend, product direction, business value, ease of use, ease of set-up, and quality of support.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Senior Social Media Manager, SearchUnify