Rubrik is one of the fastest growing SaaS companies. The company operates in six continents, has over 1600 employees and has turned the data protection market on its head. Giri Iyer, SVP – Global Support & Success, Rubrik, wanted to efficiently scale their support by boosting case deflection and streamlining the self-service experience.
An AI-driven search solution with the ability to scan multiple repositories & deliver a unified search experience was deemed a perfect fit. All hail SearchUnify! An enterprise search solution that helps you empower your employees, support engineers and customers to leverage enterprise-wide & cross-platform information. Not only was Rubrik able to improve search efficiency but also improve the quality of support engagement. Hard to believe? Check out this video to know more.
