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AI-Powered Support Applications

Mamba ‘21: Delivering on the Promise of Augmented Intelligence with More Insights, Better UX, and Smarter Service

October 29, 2020

The latest SearchUnify release is out now! Some key highlights include a new app, more insights, a better deflection module & a bunch of UX enhancements. Read on

How AI and Cognitive Technology Are Redefining Customer Escalation Management

October 8, 2020

Escalating issues to seniors is inevitable in customer service. Read on to know how you can leverage AI and cognitive tools to streamline escalation management.

How to Improve Average Handle Time Without Compromising on CSAT

September 29, 2020

AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.

7 Effective Ways to Elevate Community Engagement with Cognitive Search

September 2, 2020

ML and NLP combined search solutions are what you need to enhance the user experience on your community website. Read on to know more.

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SearchUnify Crowned Champion in 2024 Emotional Footprint Report by SoftwareReviews