Search Tuning

Deliver the most relevant experience to your users on any self-service platform by leveraging AI‑powered intelligent tuning and controlled manual tuning

Search Tuning

Leverage Augmented Intelligence to Make Customer Interactions More Relevant

Boost discovery for your most relevant content pieces with AI

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Harness the Power of AI to Auto-Tune Relevant Results

Make every user interaction relevant by delivering most relevant content to your users exactly when they need it. SearchUnify’s intelligent AI algorithms analyze user behaviour, synonyms, historical click-throughs and page rating to push query-resolving content to the top of the search results page even if the keywords do not match.

Harness the Power of AI to Auto-Tune Relevant Results
Pre-define Search Results for Specific Keywords

Pre-define Search Results for Specific Keywords

Help power a relevant customer experience by controlling the ranking of upto 10 search results for a specific keyword or a set of keywords with keyword based manual tuning.

Heighten Relevancy and Discovery of Content from Specific Content Sources

Whether you want to display more videos from Youtube or present more community discussions as search results on your search client, content-based manual tuning allows you to personalize and increase the probability of results from one or more content sources appearing more frequently in search.

Heighten Relevancy and Discovery of Content from Specific Co...
Align Your Search Results with Users’ Intent

Align Your Search Results with Users’ Intent

Not all searches are the same, even with the same search query. A customer searching for your latest release might be interested in new features and their use cases, whereas an agent could be looking for content to help the customer make the most of the newest additions. With intent-based boosting, you can ensure everyone finds the most relevant content based on their specific needs.

Control the Search Experience with the Ability to Custom Tune Results

Boost discovery of certain content pieces by manually controlling the search rankings based on discussion status, keyword match in titles, click boosting base and age of the content piece, all aligned to your custom requirements.

Control the Search Experience with the Ability to Custom Tun...
Measure the Impact of Search Tuning

Measure the Impact of Search Tuning

Audit the performance of your tuning efforts with ‘Test your tuning’ that replicates the behavior of your search clients to give the admin a clear picture on how the search rankings will be affected post any change or update.

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Here's What the Best in Business Have to Say About SearchUnify

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Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Case First to Knowledge First:

Simplifying the Journey to Sustainable Customer Support

Support (re)Focus 2021 – A Virtual Customer Conference