AI-Powered Search for Thought Industries

Key Benefits

Elevate Information Discovery

Enable users to freely access your LMS learning content on any enterprise platform, thus driving content consumption and usability.

Optimize User Learning Experience

Proactively tailor the search experience for every user based on their role & permissions, thus fueling personalized learning experiences.

Increase LMS Adoption and Engagement

Enable on-the-go learning and boost your LMS content across your enterprise channels by manually tuning the search results’ ranking

Key Functionalities

Cross-Channel Search for Improved Discovery

Enable users to freely access learning content from Thought Industries LMS on any enterprise platform like Khoros, JIRA, MadCap Flare, Confluence, MindTouch, Salesforce Clouds, etc. for improved content consumption.

ML-Powered Personalization for Increased Engagement

Drive learning content adoption by providing a personalized experience to your users, leveraging behavioral and historical data to understand user intent and accordingly provide highly relevant results.

AI-Fueled Relevance for Optimized Search Results

With the ability to configure the order of results by content type, source, date, keywords and intent you get complete autonomy over the results your end-users see. This helps you deliver a positive learning experience.

About Thought Industries

Thought Industries powers the business of learning by providing the world’s leading B2B customer education and extended enterprise platform. The company was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, our team builds and maintains the only learning solution with completely native tools and integrations that drive higher engagement, learner proficiency, and retention rates for our customers. Headquartered in Boston, Thought Industries has offices across North America and Europe.

Real World Customer Success Stories

Accelerated ROI

Proven performance

Trusted by industry pioneers.

View Case Study

Automation Anywhere, a global leader in Robotic Process Automation, sought to enhance support efficiency and improve customer experience by strengthening knowledge capture, VoC integration, and data usability. By deploying SearchUnify Knowbler, they intelligently transformed their content creation, leveraging pre-built templates, AI-generated titles, and customizable prompts to meet real-time support needs more effectively.

Key Outcomes:

Accelerated knowledge delivery, reduced content creation effort, and enhanced support team productivity.

57%

Boost in knowledge creation

37%

More contributing agents

46%

Cut in publishing time

View Case Study

Accela, a leading provider of cloud-based civic solutions, faced increasing support case volumes and agent burnout. By deploying SearchUnify Agent Helper, the team unified case context, automated response creation, and gained real-time insights into customer sentiment, and achieved faster resolutions and empowered support workforce.

Key Outcomes:

Since the deployment of Agent Helper, Accela has experienced substantial improvements across multiple KPIs.

77.5%

Increase in Total Closed Case Volume

92.7%

Decrease in First Response Time

16%

Increase in Agent Productivity

View Case Study

Cornerstone OnDemand, a global leader in talent management software, sought to elevate its support experiences and enhance agent productivity. They aimed to achieve this by centralizing fragmented content and gaining deeper insights into customer needs. By implementing SearchUnify's Cognitive Search and Knowbler, Cornerstone OnDemand transformed their knowledge ecosystem, unifying search across all sources, unlocking profound content insights, and streamlining case management through intelligent, AI-driven workflows.

Key Outcomes:

A surge in self-service resolution and boost in CSAT, with improved agent efficiency & faster case closures, and same-day resolutions.

98%

Self-Service Resolution Rate

Higher CSAT

Higher Same Day Resolution

View Case Study

EBSCO, a prominent provider of online research content to institutions in the eLearning space and beyond, aimed to enhance content discoverability and user engagement. By adopting SearchUnify Cognitive Platform, EBSCO streamlined search experiences with enhanced search functionalities and content weighing, making their research content more accessible. Furthermore, in-depth insights helped in refining content, leading to an increased user engagement.

Key Outcomes:

An increase in Academy content views, stronger learner engagement, and a streamlined user experience across the platform.

125.8%

Growth in Academy Views

↑

Improved Content Visibility