We collect information about the users of our Service (our “Customers”), as well as our Customers’ end users (“End Users”) (collectively, “you”, “your”, or “yourself”). Note that Customers are also End Users, with access to our products. Some of the information collected may be personal data (defined as the personal data of End Users that is processed by Knowbler on behalf of Customers). Your rights regarding the personal data are described in this Policy.
By using the service, you agree that your information will be governed as described by this Policy, and that your usage of our website and products, with any disputes arising thereof over privacy, are subject to this Policy and our Terms of Service (“Terms”) which are incorporated by reference into this Policy.
We may collect information which might be classified as Personal Information (defined below) from the users of our products and services. The information we collect, and how that information is used, can vary as per your usage of our products and services.
We collect and store the content that you create, fill, submit, post, provide, transmit, save or display while using our products or websites. Such content includes any Personal Information or other sensitive information that you choose to include.
We do not store any personal information with your use of Knowbler website (https://www.knowbler.com), but we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This helps us enhance your browsing experience.
When you use Knowbler product, it retrieves and retains case and knowledge article data, including their respective metadata. This metadata may include personal information, should customers have provided any specific details within the content of their cases. This data is stored as per technological and organizational measures outlined under the applicable data privacy laws.
We collect personal information in connection with the purchase of services or products from us. This information includes payment information such as first name, last name, business/personal email address, and billing and contact details.
Note: We do not store credit card details related to any transaction with Grazitti.
A cookie is a small piece of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. We collect this information to provide a better user-journey of our website and to enhance the overall experience of our website/products.
Upon visiting the Knowbler website, users are given the opportunity to subscribe to our enterprise newsletters and regular emails after providing consent. The newsletter may only be received if you have opted in for it. Each newsletter comes with a link providing the user with the option to opt out of the service. The newsletter contains tracking pixels that provide us the information if and when an e-mail was opened. Such data collected in the tracking pixels are used to analyze and optimize the shipping time of the newsletter and to improve the content of future newsletters as per the interests of the receivers.
We may collect your personal/non-personal information when you visit our website, agree to our cookies policy and provide us data in the forms on our website. We also collect information when you provide it to us by requesting for demos/trial/sign-up/attend webinars.
We may use the collected information to provide, operate, maintain, improve, and promote Knowbler services to our clients/visitors. The information may also help you in accessing and using our services including downloading, uploading, content sharing and collaborating.
We may use the information to respond to your requests, questions, queries, and comments; to provide customer support; to send you security alerts and updates. We may also use the information to communicate directly with you. In case you do not want to receive any communication from Knowbler, you can opt out any time.
In certain circumstances, we may be required to disclose your personal information as mandated by the law, legal processes, or requests from governmental or legal authorities, whether within or outside your country of work. In compliance with applicable judicial laws, Grazitti is obligated to share your personal information, with or without your consent, if we determine that such disclosure is necessary or appropriate.
We process the following categories of personal data as a matter of “contractual necessity”, meaning that we need to process the data to perform under our Terms of Service with you, which enables us to provide you with the services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your inability to use some or all portions of the services that require such data.
We will only process your personal data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity and our “legitimate interests” or the legitimate interest of others, as further described below.
We only share your personal information with third-party companies as stated in this policy below and strictly for the purpose of employment. However, we may share the information internally within Grazitti departments. We may utilize your data for marketing purposes, ensuring that you are informed about it, and obtaining your explicit consent beforehand. We make certain personal information available to strategic partners that work with us. Personal information will only be shared by us with these companies in order to provide or improve the offering of our products and services; it will not be shared with third parties for their own marketing purposes without your prior express consent.
We may share personal information with all Grazitti affiliates. For the purposes of this Privacy Statement, two entities are “Affiliates” if both of the entities are controlled/owned 50% or more by the same owner(s).
2. Service Providers
Grazitti is in contract with third-party auditing companies and may make available some information during external audits, to show its compliance with the applicable law(s). These companies are obligated to protect your information. All the information shall be provided on a need to know basis and only for the specific purpose.
3. Legal Compliance And Security
It may be necessary – by law or as a result of a legal process, or requests from public or governmental authorities within or outside your country of residence – for us to disclose your personal information.
We are obliged to share your personal information under any/all applicable and judicial laws with/without your consent if we determine that for purposes of disclosure is necessary or appropriate.
Note: Grazitti does not sell your personal information.
Grazitti is compliant to ISO27001:2013, PIMS, and HIPAA. The security, integrity, and confidentiality of your information are extremely important to us. To ensure the safety of your information we have implemented reasonable, technical, administrative, and physical security measures. Considering the potential risks to data, we conduct VAPT from third-party and perform regular internal/external audits. Where applicable the below scenarios:
If you feel that the security of your personal information has been compromised, please contact us immediately at firstname.lastname@example.org. Please be aware that, despite our best efforts, no security system is impenetrable. In the event of a security breach, we will promptly notify you and the proper authorities if required by law.
Please check the Grazitti security & compliance page for more details.
We will store the data acquired from you for a predetermined period. You have the right to request for data erasure at any time with reference to point (c) under your rights. The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the initiation/fulfillment of the contract.
In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations, resolve disputes, or is otherwise permitted or required by applicable law, rule or regulation.
You have certain rights with respect to your personal data, including those set forth below. For more information about these rights, or to submit a request, please email email@example.com with the subject of the email clearly identifying the purpose of the email. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include personal data, if necessary to verify your identity and the nature of your request. You also have the option to opt-out for any/all services.
If one of the aforementioned reasons applies, and you wish to request the erasure of personal data stored by us, you may request the same.
EU Resident’s Rights
If you are a European resident, GDPR provides consumers (Europe residents) with specific rights regarding their personal information. To make such a request, you may contact us at firstname.lastname@example.org and include “GDPR Rights Request” in the subject line of the request to exercise your rights under the applicable data privacy law(s). We will do our best to respond to your inquiries within 30 days.
California Resident’s Rights
If you are a California resident, CCPA provides consumers (California residents) with specific rights regarding their personal information. To make such a request, you may contact us at email@example.com and include “California Privacy Rights Request” in the subject line of the request to exercise your rights under the applicable data privacy law(s). We will do our best to respond to your inquiries within 30 days.
You may reside in a country not covered by the above privacy laws. In such cases, we have put in place the appropriate measures to ensure that your personal data will be secure according to the laws of the country in which you reside. To make such a request, you may contact us at firstname.lastname@example.org and include the privacy law of the country of your residence in the subject line of the request to exercise your rights under the applicable data privacy law(s). We will do our best to respond to your inquiries within 30 days. If you require further information about these protective measures, you can request it from our Data Protection Officer (see contacts below) or send an email to email@example.com.
All aspects of our website(s) – design, text, graphics, forms, underlying source code, and all other literary and artistic aspects – are copyright of Grazitti and its affiliates.
In accessing these web pages, you agree that any downloading of content is for non-commercial and non-transferrable reference only. No part of this website or services may be copied in any form or by any means without prior Grazitti permission.
Grazitti reserves the right to modify or update this privacy statement periodically to keep pace with new technologies, industry practices, and regulatory requirements. All the changes are expected to be minor and will be updated on our website with immediate effect. Therefore, we encourage you to read our policy regularly for any recent updates. If any fundamental changes are introduced which are bound to significantly affect your rights, the same shall be communicated to you via an appropriate platform or forum.
If you have any questions or queries related to our Privacy Statement, please feel free to contact us at firstname.lastname@example.org.
Grazitti has a designated Data Protection Officer, who shall act as the point of contact for clients, customers, and individuals to ensure their data safety and security. If you have any questions regarding this Privacy Statement or its implementation, you may email the Data Protection Officer at email@example.com. You may also write to us at:
Attn: Data Protection Officer
Plot 198, Phase 2
Industrial Area, Panchkula, Haryana (India)
Phone: +91 172 504 8500