If you have landed on this page, chances are you have already launched your online customer community. Great! You’ve accomplished the first step of the process. The next step is to measure its ROI. That fulfills two objectives–a solid proof for the management to take it seriously and a defining starting point in its long-term strategic planning.
This infographic lists important metrics that help community managers gauge how active their community is and its impact on business outcomes. Furthermore, you can turn your community into a strategic advantage by realizing its full potential and filling the gaps in your community strategy.
To view this infographic in high resolution, click here.
Calculated Community ROI But Want to Maximize Results? Here’s an E-Book
In this eBook, we will show you how self-service helps you achieve case deflection. Additionally, we will specify effective exercises and techniques to measure the results of the work you put in. Download it today and get started on getting the most out of your online community!
