Francoise Tourniaire

Francoise Tourniaire

Founder and Customer Success & Support Consultant, FT Works

Francoise Tourniaire is the author of The Art of Support and the founder of FT Works, a firm that provides consulting, training, and coaching services to the customer success and support organizations of technology companies.

Escalations are Costly!
5 Strategies to Tame Them

<i>Escalations are Costly!</i> <br>5 Strategies to Tame Them

This blog discusses five strategies, proven to transform your customer escalations from resource drains to fruitful experiences for customers and your organization.

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