Executive Director,
The Association of Support Professionals
With 24+ years of consulting to technology companies, Alfred Hahn, the Executive Director at The Association of Support Professionals, strives to serve professionals well with business aspects of support and services and expand his membership with organizations throughout the world.
Discover how AI is reshaping the customer support landscape as evidenced by the 2023 ASP Awards.
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The blog highlights the interdependence of staffing and technology resources in support and highlights the importance of strategically aligning resources with company objectives.
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In today's world, self-service rules. Customers demand a great experience while doing these things. And they are getting it. Because if you disappoint them, they leave you immediately, or as quickly as they can. Let’s dive in to know more about self-service.
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