SearchUnify for Salesforce Service Cloud

Empower agents to access case-resolving content without ever leaving the Service Cloud console

Enhance Agent Efficiency and Deliver
Superior Customer Service

SearchUnify indexes multiple content sources and provides personalized recommendations using AI, ensuring that agents solve cases more efficiently and with greater accuracy.

Search All Content at One Place. Stay inside Salesforce.

With SearchUnify, you can index multiple content sources across on-premises and cloud applications like Lithium, Jira, MadCap Flare, Confluence, MindTouch, Salesforce Clouds etc. without leaving Service Cloud

Accelerate Case Resolution with
AI-based Results &
Recommendations

Machine Learning analyzes every customer and agent interaction to assign a relevance score to each content piece. Based on the context of each query, SearchUnify proactively suggests content that is most likely to resolve that case

Leverage Agents’ Search
Behavior to Fill Content Gaps

SearchUnify’s robust analytics provide rich insights into what agents are looking for, making it easier to identify content that needs to be created or modified

Drive KCS with Features like
Attach-to-Case

Agents can access the company’s knowledge base and attach relevant search results to a case from within the Service Console, propelling knowledge-centred support (KCS)

Uncover Meaningful Customer
Behavior Data across
Touchpoints

Empower agents to witness a customer’s journey across touchpoints and share only the most relevant content with them for case resolution

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.

Our Customers love us

  For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

  As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

  The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity