Leverage user data and feedback to surpass customer expectations
SearchUnify’s real-time insights allow you to discover gaps in content, revealing search queries that fail to populate useful results. Creating knowledge-based assets for frequently asked questions that go unanswered heightens engagement on your platform.
Measure self-service success by keeping track of customer service KPIs like case deflection and engagement to leverage the full power of your content. Forecast search trends based on current metrics and proactively optimize content for relevance.
Our machine learning-based algorithms identify search trends and volume across users to give you a one-stop dashboard, giving you the power to analyze multiple metrics at once. Every report can be exported to help you compare data over time and you can choose to receive a summary of all important metrics in your inbox.
Review user activity across all touchpoints, seeing in real-time the pages they visit before and after conducting a search. Utilize this information to personalize interactions and create a seamless service experience for the end customer.
SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.