Search Analytics

Actionable Insights for Smarter Decisions

Dive Into Your Users’ Search Behavior With Real-Time Analytics

Leverage user data and feedback to surpass customer expectations

Enhance Engagement on Your Platform with Insights from Content Gap Analysis

SearchUnify’s real-time insights allow you to discover gaps in content, revealing search queries that fail to populate useful results. Creating knowledge-based assets for frequently asked questions that go unanswered heightens engagement on your platform.

Track and Forecast Vital Metrics to Inform Your Self-Service Strategy

Measure self-service success by keeping track of customer service KPIs like case deflection and engagement to leverage the full power of your content. Forecast search trends based on current metrics and proactively optimize content for relevance.

Stay Abreast of Search Performance with a Summary of All Analytics

Our machine learning-based algorithms identify search trends and volume across users to give you a one-stop dashboard, giving you the power to analyze multiple metrics at once. Every report can be exported to help you compare data over time and you can choose to receive a summary of all important metrics in your inbox.

Reveal Rich Behavioral Insights by Going on a Journey with Users

Review user activity across all touchpoints, seeing in real-time the pages they visit before and after conducting a search. Utilize this information to personalize interactions and create a seamless service experience for the end customer.

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.

Our Customers love us

  For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

  As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

  The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity