The Evolving Landscape Of Cognitive Search
Cognitive search is a holistic technology that can be leveraged by enterprises regardless of the sectors they belong to. The increased flexibility of search engines, eradication of unnecessary lock-ins, and the ability to innovate on top of search technology with other applications are key to the decentralization of this technology. With a bunch of highly innovative vendors emerging, it’s great to see the domination of large search vendors quickly dissolving. SearchUnify is a unified cognitive search platform (from the house of Grazitti Interactive) that digitally transforms self-service & support in enterprises by assisting customers & support agents to help themselves, thus boosting customer satisfaction and agent productivity.