How AI Is Powering the Next Generation of Support Agents
“As agents become more strategic, they have the potential to add more business value, especially in the area of customer experience,” said Alok Ramsisaria, CEO of Grazitti Interactive, SearchUnify’s parent company based in Sunnyvale, CA. “Having successfully completed hundreds of service implementations for enterprises all over the world, I can confidently say that the key to empowering agents is to arm them with contextual knowledge about the problem they’re solving. And do it in a way that’s scalable and delivers consistent results. Unfortunately, support teams are being hampered by manual processes and technology silos that keep them from servicing customers in the most efficient, effective way.”
