SearchUnify Features

Customize, analyze and enrich the search experience of your site visitors and community users

Become a self-service leader

Communities are robust channels to drive user engagement and support. Sites are businesses’ most important marketing and communication tools. When you bring the power of Enterprise Search to your community and/or site, you drive higher engagement, case deflection and self-service success. SearchUnify is an AI-driven Enterprise Search Solution that comes with advanced features to make you a self-service leader.

Multi-Platform Search

  • Search information from all your apps and platforms with federated search
  • Unify content sources and platforms like
    • Community clouds (Salesforce, Lithium, Jive)
    • Content management systems (Madcap, MindTouch)
    • File Storage Services (Google drive, Dropbox)
    • Websites (powered by Drupal, WordPress, Magento) and
    • Project management software like Atlassian JIRA
  • Leverage SearchUnify’s universal API to connect with any content source you wish to and readily pull content
Relevant Search Results

Search Insights & Analytics

  • Make smarter business decisions with insights and analytics on important metrics like case deflection, search trends, common queries, average page view time etc.
  • Leverage a customizable dashboard that provides you with 20+ reports and gives you an easy-to-understand, in-depth overview of all important metrics.
  • Analyze how your employees and partners or customers are using your search with unique internal and external reports
  • Quickly access any report you are looking for with an interactive search at the top of the admin panel to help you save time while finding information.

Content Gap Analysis

  • Get insights into search trends, content engagement and usability with interactive dashboards and usage analytics
  • Learn what your users are searching for on your community/site, what content they’re finding useful, and what queries are not showing results
  • Improve the content based on these insights and utilize rich media to increase the average time spent on your web pages
  • Ensure minimal bounce rate making relevant content quickly accessible
Content Gap Analysis
Manual Search Optimization

Natural Language Understanding

  • Deliver search results based on the syntax of the search, and not just keywords, to answer user queries precisely
  • Autocomplete user queries with type-ahead search, by understanding users’ intent and search behavior
  • SearchUnify auto creates a list of synonyms after analyzing user queries, which can be managed by the admin

Virtual Assistance

  • Swiftly resolve user queries with relevant answers in real-time to reduce caseload
  • Actively leverage NLU to decipher search intent with accuracy
  • Eliminate the need for manual training by tapping into ML-powered automation

Quick Deployment

  • Set up your search within 24 hours – faster than all comparable search solutions
  • Leverage SearchUnify’s native integration capabilities with a number of knowledge bases, communities, sites, and support platforms
  • Integrate all your information sources and configure search parameters

Information Security

  • Ensure data security with a unified search solution that comes with 256-bit data encryption
  • Retrieve information respecting access permissions across all enterprise content sources
  • Whitelist IP addresses to define who can access of the admin panel. You can also set the level of access for a particular user within the network by restricting IP addresses
Information Security

Scalable Infrastructure

  • Ensure ultra-fast crawling, processing, and indexing of content in all your enterprise sources and platforms
  • Deliver lightning-fast results at the scale you want with the AI-powered search platform’s flexible processing capabilities
Scalable Infrastructure

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.

Our Customers love us

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity
On-Demand Session

Learn from Experts: How Marketo & Rubrik Scaled & Enhanced Global Support

Patricia Lughezzani

GVP - Customer Support & Advocacy, Marketo

Giri Iyer

SVP, Global Customer Support & Success, Rubrik

Alok Ramsisaria

CEO, Grazitti Interactive

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Attending the ASP Conference on Advanced AI Tools in San Diego on March 27-28? Meet Us
Attending the ASP Conference on Advanced AI Tools in San Diego on March 27-28? Meet Us