Your service reps interact with customers who already trust your brand. That makes upselling and cross-selling a lot easier. In fact, according to a Forbes article, you have a 60-70% better chance to sell to an existing customer as opposed to the 5-20% chance of selling to a new prospect. The benefits of upselling and cross-selling are not just limited to generating revenue but also improving customer retention. But how exactly can your support reps upsell or cross-sell? In this blog post, we list four ways how AI helps them drive more sales. Read more