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Meet us at World Summit AI 2025Re-imagining Customer Support
with Agentic AI
December
09-10, 2025
Doha Exhibition &
Convention Center, Qatar
KCS Aligned Vendor Series
Foundations for Achieving AI-Driven
Support & Knowledge Excellence
December 09, 2025
09:00 AM PST
SPEAKERS
Michelle Stumpf
KCS Certified Trainer & Head
of Knowledge ManagementCelonis
Brian Corcoran
KCS Certified Practitioner &
Global Support EvangelistSearchUnify
Wins 2025 KMWorld Readers’ Choice Award for Intelligent Search and Discovery
Champion in SoftwareReviews’ 2025 Enterprise Search Emotional Footprint Report
Ranked #1 Two Years in a Row
Bronze Winner in 2025 Stevie® Award for
Technology Excellence
How Customer Support Automation Transforms L2 Teams and CX
See how AI Competency Agent drives L2 support efficiency and CX.
Knowledge Management: Powering Contact Center Automation
Discover how Knowledge Management is crucial for contact center automation
Modular Approach: A Smarter Way to Contact Center Automation
Building Smarter Workflows with AI Agents, One Step at a Time
Why Self-Service Demands Purpose-Built AI Agents
Learn how AI agents elevate self-service by delivering accurate, and context-aware resolutions.
Contact Center Automation: What Can You Achieve with Agentic AI?
Find out how Agentic AI plays a transformative role in Contact center automation.
How to Buy AI Agents for Customer Support Workflows
A complete buyer’s guide to evaluating AI agents that fit your workflows, boost CX, and scale securely.
Workflow-Anchored Knowledge: Smarter Support in Action
AI knowledge agents embedded in workflows deliver context, speed, and precision to transform customer support.
How to Scale Customer Service with AI Agents: A 2025 Guide for CX Leaders
Scaling Customer Support with AI Agents While Preserving Quality
Self-Service Reinvented: A Journey to AI Agents
What decades of innovation reveal about the next era of customer self-service
Top AI Agents for Customer Service to Elevate Support
Discover 5 Proven AI-powered Customer Support Agents That Enhance Self-Service and Satisfaction
How do AI agents differ from AI chatbots?
Discover how AI agents go beyond chatbots to autonomously execute tasks, integrate systems, and deliver outcomes—boost y…
A Complete Guide to Autonomous AI Agents
Discover how goal-driven AI agents work, their types, benefits, risks, and business use cases.
Begin your AI Transformation
Discover More Resources
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