Season 2

This season, we're diving into the realm of Generative AI in Customer Support, investigating its possibilities, discussing actual achievements, and revealing the newest developments influencing the customer support industry.

We will be joined by Patricia Lughezzani, a highly accomplished visionary professional with a distinguished career in building, revitalizing, and optimizing customer support, customer success, renewal sales, technical services, and sustaining engineering organizations to facilitate growth and customer retention. Patricia's consulting company, PL Support Solutions, focuses on Customer Success, Premium Support, and Support Optimization strategies.