Season 2
Generative AI for Customer Support
In season 2 of The Customer Service Show, we're diving into the realm of Generative AI in Customer Support, investigating its possibilities, discussing actual achievements, and revealing the newest developments influencing the customer support industry.
At The Customer Service Show, we will be joined by Patricia Lughezzani, a highly accomplished visionary professional with a distinguished career in building, revitalizing, and optimizing customer support, customer success, renewal sales, technical services, and sustaining engineering organizations to facilitate growth and customer retention. Patricia's consulting company, PL Support Solutions, focuses on Customer Success, Premium Support, and Support Optimization strategies.
Founder, PL Support Solutions and Executive Advisor, Grazitti Interactive
Season 2 examined the transformative role of Generative AI in customer support, exploring how AI can revolutionize operations, enhance CX, and enable more efficient, automated solutions.
Season 2 delved into the benefits and challenges of GenAI for customer support, practical use cases, overcoming employee resistance to AI, its impact on CX, and maximizing business value through AI-driven support.
GenAI automates tasks, provides instant responses, enables agents to focus on complex issues, improves response times, reduces costs, and delivers personalized interactions. Learn how Generative AI can revolutionize your enterprise support strategy and customer service model.
Yes, each episode provides practical advice, real-world examples, and expert recommendations for adopting GenAI in your support operations.
Season 2 addressed common challenges such as employee resistance, data privacy, and the need for continuous AI training, offering strategies for overcoming these obstacles.
