VOC

Self‑Service, Online Communities, AI, Enterprise Search, VOC, Sentiment Analysis, Community Managers

Elevating Your Community with AI: Top 5 Trends to Watch Out for in 2023 & Beyond

January 31, 2023

Communities have become the holy grail for customer engagement, experience, & success. But how to take it several notches higher in 2023 & beyond? Let's find out.

Enterprise Search, Cognitive Search, VOC, Content Management, Self‑Service, Customer Success

Voice of Customer (VoC) for Customer Experience & Why You Need It

January 4, 2023

Incorporating voice of the customer in your support and self-service content is crucial to seamless user experiences and improved content findability. Read this blog post to learn more.