By continuing to use our website, you consent to the use of cookies. Please refer our cookie policy for more details.

CSAT Improvement

Fine-Tuning Responses – When to Expand, Summarize, or Rephrase

January 20, 2025

Learn how to expand, summarize, and rephrase customer support responses to improve CSAT and foster customer loyalty. Actionable insights inside!

Is Your Support Strategy Stuck in the Past? See How Cornerstone OnDemand Achieved a 98% Self-Service Resolution Rate

December 2, 2024

Discover how Cornerstone OnDemand revamped its support strategy with AI-powered solutions, achieving a 98% self-service resolution rate and boosting CSAT. Learn how to overcome siloed knowledge, limited insights, and fragmented search for scalable support excellence.

Key Recognitions

SearchUnify Crowned Champion in 2024 Emotional Footprint Report by SoftwareReviews

CSAT Improvement

January 20, 2025

December 2, 2024

Subscribe to SearchUnify Blog

Popular Topics

Platform

Solutions

Apps

Resources

Company

Our Certifications

Key Recognitions