Scale your knowledge management process and support outcomes with the world’s first LLM-powered knowledge-centered customer service product
Mountain View, CA | August 11, 2023 – SearchUnify, a leading unified cognitive platform, is excited to announce the launch of, Knowbler, the world’s first knowledge-centered customer service product, on Microsoft Azure Marketplace, a comprehensive store that offers applications and services either built on or designed to integrate with Microsoft’s public cloud.
The success of the organization relies heavily on the way it captures, organizes, uses, and shares knowledge. However, challenges such as information overload, knowledge silos, etc., often stand in the way. This is where Knowbler kicks in. Leveraging the power of Machine Learning (ML) and Large Language Models (LLMs), it helps automate the process of knowledge creation and maintenance, thereby enhancing the speed and quality of customer support within Microsoft Dynamics 365.
Recently, we upgraded Knowbler with a range of robust LLM-powered features and improvements that further enable businesses to continuously improve and update their knowledge bases with the power of generative AI. To learn more about the latest enhancements, click here.
“Support teams are often bombarded with a substantial amount of customer cases. Documenting each case resolution and converting it into a valuable knowledge article can lead to burnout. Knowbler plays a significant role in mitigating this challenge by accelerating and optimizing the process of knowledge capture, management, and content health monitoring,” says Vishal Sharma, CTO, SearchUnify. “We are thrilled to launch Knowbler on the Microsoft Azure Marketplace as it empowers customer support enterprises to easily access the solution to streamline their knowledge management processes.
“Knowbler is a next-gen solution for maximizing the potential of your enterprise knowledge. The recent infusion of LLM-powered features not only allows businesses to create knowledge but also efficiently identify knowledge gaps and make necessary improvements,” states Tanya Dhar, Product Manager, Knowbler. “Above all, its availability on Microsoft Azure Marketplace makes it effortless for leading enterprises to leverage LLM capabilities to full throttle.”
To learn more about Knowbler, click here.
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, SUVA (the World’s First Federated, Information Retrieval Augmented Chatbot for Fine-tuned, Contextual, and Intent-driven Conversational Experiences at Scale), Agent Helper, Knowbler (the World’s First Knowledge-centered Customer Service Software), Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
Senior Social Media Manager, SearchUnify