Mountain View, CA | April 6, 2022 – SearchUnify, a leading unified cognitive platform that powers a suite of AI-based support applications, has announced Gold Sponsorship for CCW’s Customer Contact Industry Review 2022. The event is scheduled to be held from May 10 to 12, 2022, starting 12 PM ET.
The customer experience landscape is ripe for change. With top-notch CX being the pulse of every forward-thinking company, efforts are being made to progress towards seamless customer experiences. But to better align for a post-pandemic future, companies need a new approach—one that focuses on the holistic experience of contact centers and reduces the effort for both employees and customers.
That is what the three-day event seeks to focus on. It will provide a definitive look at the state of the customer contact industry from where we were & where we are to forecasting how contact center experiences will be redefined in the next few years.
Vishal Sharma, CTO, SearchUnify, will also host a thought-provoking session titled, ‘More Than Just a Rep: Building the Support Agent of the Future with Cognitive Technology’. It is scheduled for the second day of the summit, i.e Wednesday, May 11, 2022 at 12 PM ET. It will outline how enterprises can leverage AI to smoothen the rough edges and empower agents to provide a delightful CX.
To find out more about the event and to register for the session, click here.
Vishal Sharma, CTO, SearchUnify, stated, “As organizations shift towards experience-centricity, they are pulling out all the stops to render better and intuitive user experiences. And, with contact centers being repositioned as a value-adding asset, it’s imperative to capitalize on cutting-edge technology and improve the agent experience using data-driven tools. In fact, considering the strategic role support agents play today, carefully creating unique and compelling AX strategies is non-negotiable.”
About CCW Digital
CCW Digital is the global online community and research hub of more than 150,000 customer contact members. With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations.
SearchUnify is a unified cognitive platform that fuels the unification of disparate data silos to build a centralized content repository, an insights engine that articulates analytics to monitor KPIs and react to changing trends in real-time. It powers multiple next-gen applications including Intelligent Chatbot, Escalation Predictor, Agent Helper, KCS Enabler and Community Helper – all of which elevate & personalize the experience of customers, agents, community managers, knowledge workers, and support managers.
Karamjeet Singh Khosa
Senior Marketing Manager, SearchUnify