Employees waste around 20% of their time looking for information to do their job. That’s a lot, isn’t it? This means there is one giant rock lying between your employees and their enhanced productivity.
By leveraging an AI-driven enterprise search solution, your teams can overcome this hurdle and work without any hiccups. An all-inclusive search paired with handy features saves an awful lot of time as well as effort. The following infographic sheds more light on the subject.
It discusses various challenges that support teams often face when using Salesforce federated search – slow case-resolution time and below average customer satisfaction being leading examples of the same – and how a cognitive search solution can solve them in a jiffy.
With SearchUnify, you can further build on the Salesforce search, and in turn, step up your Service Console to a whole new level. Let’s crunch some numbers, SearchUnify improves case deflection by 40% and augments support team productivity by 25%.
For more insights into SearchUnify, request for a demo now!