A Leader in the G2 Grid® Report for thirteen consecutive quarters.
Mountain View, CA | July 14, 2023 – SearchUnify, an award-winning cognitive platform, announced its position in the Leader quadrant in G2’s Grid® Report for Enterprise Search, for the thirteenth consecutive quarter. Leaders are determined based on high levels of customer satisfaction and likeliness to recommend ratings from real users on G2, the world’s largest and most trusted software marketplace.
Built on the core of cognitive technology, machine learning, generative AI and an insights engine, SearchUnify and its suite of products provide users personalized and relevant information by breaking down silos and creating a single repository, all the while ensuring the security of organizational data.
“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”
“The era of LLM-powered enterprise search marks a significant milestone in information discovery and SearchUnify stands at the forefront of this revolution. Our inclusion in G2’s Summer 2023 Grid® Report is the ultimate validation since it is a culmination of our real customers’ experience, feedback, and reviews,” said Vishal Sharma, CTO, SearchUnify.
“Our customers placing their trust in us, time and again, is testimony to the growth trajectory of our platform. The G2 leader ranking underscores SearchUnify’s unwavering commitment to customer success and satisfaction. We extend our sincere gratitude to our customers for their invaluable feedback and unwavering support, which drives us to continually innovate and provide industry-leading search experiences,” said Alok Ramsisaria, CEO, Grazitti Interactive (parent company of SearchUnify).
Here’s What Customers Have to Say About SearchUnify
More than 80 million people annually — including employees at all of the Fortune 500 — use G2 to make smarter software decisions based on authentic peer reviews. Here’s what their unwavering thoughts are about SearchUnify:
- “What stands out the most about SearchUnify is its ability to improve the self-service experience by intelligently suggesting similar questions. This feature is brilliant, harnessing the power of AI to direct users to relevant content even when their search terms may not match exactly. The result? Our community members are getting the answers they need faster and more efficiently.”
- “SearchUnify solves two issues for us. First, we can provide custom searches across our documentation, LMS, community, and knowledgebase sources. The search results are easily customized, and customers can adopt them quickly. Second, we can provide federated search to our support agents for sources outside SFDC. Agents have easy access to customer-facing articles and internal process documentation to manage support cases easily.”
- “SearchUnify has an excellent support team that is responsive and helpful whenever we have had issues. I like that the admin panel for managing our product is easy to use. A lot of customization can be done if needed to meet specific use cases, but a lot of the out-of-the-box functionality is great on its own.”
Grid® Reports compare products in a given category based on satisfaction and market presence scores. SearchUnify achieved a Leader ranking on the Grid® Report for Enterprise Search by receiving positive reviews from verified users, compared to other products in the same category. The report compares and contrasts how SearchUnify performed vs. other vendors across user satisfaction rankings including likeliness to recommend, product direction, business value, ease of use, ease of set-up, and quality of support.
SearchUnify is a unified cognitive platform, by Grazitti Interactive, and is built on a machine learning and insights engine. The platform boasts a suite of AI-powered products, including Cognitive Search, Intelligent Chatbot (SUVA), Agent Helper, Knowbler, Escalation Predictor, and Community Helper. Leading enterprises globally rely on SearchUnify for revolutionizing information discovery and elevating support outcomes.
Senior Social Media Manager, SearchUnify