CASE STUDY

How Brightree Enhanced Self-Service Resolution with SearchUnify

Brightree faced content findability challenges as its Salesforce-powered community expanded. But they found the perfect solution—SearchUnify! With it, Brightree achieved higher self-service resolution, improved agent productivity, and saved costs.

The numbers speak for themselves:

📈 Clicks increased from 5,600 to 13,993 per month
⬇️ Searches with no results reduced from 720 to 209 per month
💯 Average search conversion rate skyrocketed from 35% to 48%
🛡️ Stage 1 self-service resolution reached an impressive 83% from 28%

Brightree is now looking ahead, maximizing the adoption of SearchUnify's AI-powered applications and deploying Agent Helper and Knowbler. Replicate its accelerated growth by unlocking the full potential of self-service? Download the inspiring case study now to learn more!

Key Takeaways

UNIFY INFORMATION ACCESS

Eliminate the need for switching between sources and empower users with unified access to information.

IMPROVE SELF-SERVICE BY IDENTIFYING GAPS

Gain real-time insights and analyze content gaps to bridge the missing pieces and enhance self-service.

TRANSFORM CONTENT DISCOVERY WITH SMART SEARCH

Experience the power of AI-driven search for retrieval of the most relevant content from a unified knowledge index.