Chief Technology Officer
Vishal leads the SearchUnify team at Grazitti Interactive. He brings a unique perspective on the impact of cognitive search across all verticals of business. In addition to supervising all the development activities of SearchUnify, he makes sure the customer experience is as seamless as possible. He holds a B.Tech from NIT Hamirpur.
From smart self-service to deep troubleshooting—discover 5 real-world AI agent use cases that are transforming customer support into a scalable powerhouse.
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With AI evolution, businesses seek cost-effective solutions to reduce operational costs. Find out how conversational AI is one such cost-effective solution.
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Discover how Agentic AI is revolutionizing customer support—from proactive assistance to predictive escalations. See why it's the key to future-ready CX.
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Discover how AI-powered analytics can transform your contact center. Reduce costs, enhance customer satisfaction, and gain a competitive edge with data-driven insights. Learn more today!
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The Death of Support Tickets: How AI Agents Are Eliminating Customer Complaints Before They Happen
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SearchUnify retains leadership in G2 Grid Report for Enterprise Search for 20 Consecutive quarters, marking five years of sustained excellence
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Discover five key design principles to create a self-service support portal that enhances user satisfaction, reduces agent workload, and drives business success.
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Discover the 5 key differences between Agentic AI and AI Agents and learn how each impacts customer support, decision-making, and enterprise AI strategies.
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Discover the most popular insights on Agentic AI, enterprise search, and smarter customer support strategies to drive real business value and stay ahead.
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Discover how EBSCO Academy enhanced content discoverability and engagement growth rate by 125.8% using SearchUnify’s AI-powered search and analytics.
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Explore the difference between AI Copliot vs. Agentic AI and compare their autonomy, purpose, risk, and so on to determine which solution fits your business best.
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