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Consulting Partner
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Professional Training and Coaching
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Boston, MA
Consulting Partner
Professional Training and Coaching
Boston, MA
CATALYNK KCS consultancy focuses on developing a knowledge-sharing culture as a key driver of customer satisfaction and competitive advantage. They are certified practitioners and trainers of KCS v6 and Prosci® Change Management methods. Their team trains and develops leaders in Knowledge-Centered Service (KCS®) organization-wide coach and mentor so your teams have the skills to manage knowledge practices, processes, and performance to increase customer self-service success.
Enterprise Knowledge Management
Knowledge-Centered Customer Service
KCS Adoption and Training
Service Innovation and Change Management
