About Carrie Melissa Jones

Carrie Melissa Jones is a highly experienced community strategist and consultant with over 15 years of expertise in managing online communities. As the founder of The CMJ Group and co-author of "Building Brand Communities," she collaborates with organizations like Airbnb, Discord, Google, and Microsoft. Jones, holding an MA in Communication, is renowned for her research on Facebook Groups and digital leadership, earning multiple top paper awards from the National Communication Association. Her passion extends to promoting connection, belonging, and psychological safety in online spaces.

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