An online community does much more than provide peer support; it is a powerful tool to empower customers to self-serve without interacting with the support team. However, it serves no purpose if all the relevant information isn’t integrated, or say, there is the absence of a holistic view of the information within a community.
According to Forrester Report, “Large organizations use an average of 367 different software tools, creating data silos and disrupting processes between teams.”
Flexera, a renowned SaaS-based IT management organization, was grappling with the same issue until they allied with SearchUnify, a leading unified cognitive platform.
Leveraging the power of its robust 55+ native connectors, advanced ML algorithms, and intelligent search insights, it helped Flexera eliminate the challenges of fragmented data, low community adoption, and inefficient analysis of content gap.
Outcome?
Flexera soared to new heights, boasting an impressive 70% cumulative self-service triumph.
SearchUnify helped us solve our data source problem. Many companies face issues with having ‘one single source of truth’ and SearchUnify solves that by aggregating all of your data sources into one easy-to-use and intuitive platform so that Flexera’s customers and partners can use our community platform to find search results across multiple channels and find solutions quicker and more efficiently.
Senior Digital Community Manager
Flexera
