Discover how TechnologyOne, Australia's largest enterprise SaaS company, revolutionized customer and agent experiences while elevating self-service experience.
The company observed a few challenges faced by the users: limited content findability and irrelevant results due to limited search intent processing.
In light of this, TechnologyOne decided to opt for SearchUnify, a unified cognitive platform, to overcome the challenges.
The impact was significant:
Learn how enhanced customer and agent experience power your business
Uncover how improved findability impacts content consumption
Discover how insights engine help identify content gaps & drive CSAT