SearchUnify’s Agent Helper

Shorten Turnaround Time & Augment Agent Productivity to Delight Customers & Improve Outcomes

Elevate Support Interactions with Advanced Case Clustering

See How SearchUnify Streamlines Customer & Agent Experience

Elevate Support Interactions with Advanced Case Clustering

Augments Agent Onboarding by Functioning as Training Wheels

Surfaces Relevant Knowledge for Faster Resolution

Uses machine learning to analyze and learn from historical data and suggest helpful content the moment your agents open a new ticket, thus reducing turnaround time

Surfaces Relevant Knowledge for Faster Resolution
Suggests SMEs for Complex Issues

Suggests SMEs for Complex Issues

Helps your agents troubleshoot issues that they aren’t familiar with by suggesting top SMEs on the matter to prevent unnecessary escalations

Expedites Knowledge Discovery

Enhances Findability to Improve MTTR

Helps your agents quickly and effectively close tickets by populating top articles and similar cases from the past

Enhances Findability to Improve MTTR

Imbibes Personalization & Relevance in Support Interactions

Gauge Case Sentiments in Real-Time

Gauge Case Sentiments in Real-Time

Perform sentiment analysis to gauge real-time case sentiments and depict them visually using happy, sad, and neutral emojis. Tap into these learnings to better prioritize cases and enable faster resolutions.

Hop On the Road to Proactive Support with Intelligent Swarming

Keeping your customers in a waiting room limbo while their tickets ping-pong from one agent to the next-tiered agent only fuels their frustration. Provide quicker resolutions with Intelligent Swarming! It allows your service agents to collaborate with subject matter experts (SMEs) on collaboration tools like Slack. Convenient, right?

Hop On the Road to Proactive Support with Intelligent Swarming

Improve Your Customer Support ROI

The SearchUnify Supportech Suite helps you augment the efficiency of your support agents, community managers & knowledge workers, which result in increased customer satisfaction & reduced support cost. To see these apps live in action, request a demo now!