Solve customer queries with chatbots that leverage enterprise-wide knowledge and user data
Provide 24*7 support to all your customers with an AI-driven assistant to help you decrease support costs and boost agent productivity. Your chatbot can take care of most common queries with ease, allowing your agents to work on more pressing issues
Present relevant results by understanding the context of each search query, instead of matching only keywords. Let your virtual assistant employ natural language understanding to extract intent from each conversation and self-learn with each response from the user.
Access disparate content repositories simultaneously, including support documentation, blogs, FAQs, discussion boards etc. to fetch the most apt results for the user, regardless of where that information is present.
Enable users to take action even if their searches don’t return any results. Add actionable CTAs at the end of every conversation, guiding users to the most relevant source of information available or assisting them to raise a ticket with support.
Leverage a virtual assistant’s ability to remember relevant details from past interactions, and deliver a personalized experience that picks up from where the user left a conversation.
SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.