Are your self-service efforts having a hard time curtailing repetitive queries? Is your help content scattered across channels making it hard to find for customers and employees? Are you looking for an overarching solution to overcome these challenges and elevate your digital experiences? Then look no further.
A leading US-based SaaS platform was sailing the same boat. But things started looking up after implementing SearchUnify, a Enterprise Agentic Platform. So much so that the company achieved 67% self-service resolution in 6 months and saved $11,000 in monthly support costs.
To unlock the full potential of your self-service capabilities, download our insightful case study now.
“Credit goes to the SearchUnify team and content creators for enhancing cloud content findability.
We seamlessly integrate multiple content sources across Community, Agent, and Internal search.
Our search optimization team uses SearchUnify's features to boost content relevance. Our support
team encourages agents to utilize internal search for timely and effective issue
resolution.”
- Head of Customer Communities
