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Agent Productivity
December 3, 2020
Build resilient business models and meet customer expectations of coming times, with the right technology. Here are 6 futuristic apps to build a robust tech stack.
Business leaders need to adapt to weather all disruptions. This blog post reveals tips from a CTO for augmenting workforce productivity & lowering customer churn.
Predictive customer service allows you to take proactive steps for customer support. This blog post covers three ways to make customer service predictive with AI.
The future is cognitive. This blog discusses five pillars of modern customer service that will future-proof your business, no matter which industry you’re from.
Escalation is not a good sign for CX. Read on to know how AI-powered escalation predictors leverage feature engineering to predict support ticket escalations.
Microsoft Dynamics 365 is one of the most widely used business application platforms. Read this blog to know how cognitive search can amplify its capabilities.
AHT is a measurement of how long an interaction with a customer takes. Read on to know how you can calculate and reduce it without compromising on CSAT score.
