Heading to Dreamforce ’19? Get set to blaze your trail by getting an insider’s opinion about the mega event. Make the most of it by planning in advance with these tips.
Customers want persistent, personalized & intelligent support interactions. This blogpost suggests how AI-powered cognitive search lets you achieve that.
Our latest release, Mamba ‘20, is here. It introduces a host of changes like the new search client templates, smarter chatbot, buffed-up analytics engine, and a lot more. Read on to learn more.
Our session on Kronos' digital transformation for better customer support & self-service was praised by many leaders at TSW Las Vegas. Here's a quick recap in case you missed it
Agent attribution impacts the bottomline and can derail years of service initiatives if left unattended. These 7 strategies will help you hit the nail right on the head.
Customer expectations are a ticking bomb & the fastest way to diffuse it is to build upon the old ways w.r.t time. This blogpost suggests a few ways to do that.
Self-service is a colossal success only if done right. Measure & fill the gaps in your strategy with these metrics to provide an enthralling customer experience.
