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While organizations focus on the CX, the employee experience often gets blurred in the background. Read on to understand how this can be fixed.
It’s time to leverage previously untapped unstructured data in the decision making process. This post shares 7 interesting ways cognitive search can help you with that.
The future of B2B e-commerce is powered by cognitive search. Read this blog post to know how it drives conversions and CSAT scores.
Here’s how to future-proof your knowledge management strategy with agentic AI, user feedback, and scalable KM solutions to enhance retention and accessibility.
Real-time search analytics can help you provide an unforgettable customer service experience. Read this blog post to know more.
Redefine your online community experience with these tips and tricks by Zuora’s community strategist. Read this blog post to know more.
More and more customers are resorting to self-service portals to resolve their queries. With this blog, learn how their experience can be enhanced.
KM has become increasingly important with the tech renewing each day. It strengthens the org’s support team. With this post, develop an insight into it.
Integrate your SharePoint instance with cognitive technology and step-up your search game. Read on to know how an AI-powered enterprise solution can enhance your SharePoint’s capabilities.
In the current times, the organizations are working remotely with their teams. Ensuring that the employee-productivity and engagement are the crucial points that the managers and the support reps are aiming to achieve. Read on to know more.
Attract, convert, and turn your customers into brand advocates with your merchandising strategy. Read this blog post to know more.
Customer service is not like it used to be. There are new channels and sky-high expectations. How can businesses adapt? Read on for answers.
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