SearchUnify For E-Commerce

Contextual Relevance & Higher Conversions, Just a Search Away

Entice, Convert & Retain Customers with Ease

The tech-savvy nature of customers has helped eCommerce turn into a multi-billion dollar industry. Lately though, margins have dropped significantly owing to increased competition in this space. Conversion rates have also plummeted as a lot of transactions are being abandoned somewhere in the middle. This can be attributed, in part, to the thorough research that buyers want to put in before arriving at a conclusion.

  • Failure to facilitate product comparison via features or reviews is one of the leading factors that mars customer experience. With cognitive search, instant access to information facilitates comprehensive comparisons which in turn drives conversions.
  • People like to evaluate options that fall in line with their tastes & preferences. With an advanced search solution, they can leverage filters to fine tune results for a more immersive experience.
  • Product life cycles are now shorter than what they used to be. An AI-driven enterprise search allows admins to manually push latest products to site visitors and helps retain them.
  • Handling queries related to logistics or products can be quite a daunting task for support reps. An intelligent search within their tech stack ensures they can seamlessly access the right information and answer queries faster, thereby increasing the customer satisfaction levels.

Want to know how SearchUnify can help you successfully attract and retain customers? Request a demo here.

Experience SearchUnify

SearchUnify is the right enterprise search solution for you. Get a live demo in your environment of choice and see how AI-based search transforms user engagement and helps you achieve your business objectives.

Our Customers Love Us

For us, technology is just one piece of the puzzle while the vendor and its attitude makes up for the rest. If a vendor doesn’t have the responsiveness or desire to actually look beyond the product and think of a solution, the vendor-customer relationship may be short-lived. This is where the SearchUnify team delighted us with its agility and responsiveness.

- Giri IyerSenior Vice President, Global Customer Support and Success Rubrik, Inc.

As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible.

- Lana LeeSenior Manager & Strategist Zuora Community

The reason we chose SearchUnify over the other enterprise search products is its speed and ease of deployment. It’s an amazingly flexible search product that provides cross-channel content search functionality. I particularly love the fact that we are able to securely share relevant information from all of our portals, whether public or private. Above all, the ability to analyze users’ search behavior and our content’s effectiveness is something that keeps us one step ahead of user expectations.

- James GoerkeManager, Global Support Vlocity
On-Demand Session

Learn from Experts: How Marketo & Rubrik Scaled & Enhanced Global Support

Patricia Lughezzani

GVP - Customer Support & Advocacy, Marketo

Giri Iyer

SVP, Global Customer Support & Success, Rubrik

Alok Ramsisaria

CEO, Grazitti Interactive

Unlock Ebook

Taking Massive Strides Towards Appeal, Security & Usability

  • Layer Security for On-Premise
  • Revamped UI for the Admin
  • Integration with ServiceNow
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